"Excellent customer service at check in. Staff asked to see ID for confirmation of name on booking. There is a £50 deposit which is authorised /debited then released/refunded. Timescale on getting your deposit back after check out depends on the type of card used. Staff explained services available with open times for breakfast, gym/pool and bar during check in which was great. The main reception and area on ground floor very spacious with some seats around the place. The room was just okay,...

"Parking is great. Pool small but warm…only available 1 hour in the morning to guests. Staff are miserable…rooms badly need updating, toilets are black in places, need bleaching, the hotel feels like a pub as you walk into a bar with wit tv screens blaring sporting events. This is definitely not a luxury Marriott but ok for a night before London if you want to drive and catch the train into Victoria. A room facing the race course is pleasant but the rooms just look scruffy and it all needs...

"زباله"