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Altitude at Krystal Grand Cancun - All inclusive

4.5 star property
Four inviting pools, a children's playground and ocean vistas create a perfect paradise setting, with the popular Gaviota Azul Beach just steps away

Choose dates to view prices

Altitude at Krystal Grand Cancun - All inclusive offers a beachfront retreat with crystal-clear Caribbean waters. Enjoy Italian dining, morning yoga, or book hydrotherapy and massages at the spa. Travelers praise the prime beach location and attentive staff.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
The current price is AED 950
AED 1,182 total
includes taxes & fees
12 Jun - 13 Jun

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About this property

Altitude at Krystal Grand Cancun - All inclusive

  • Luxury all-inclusive property near Gaviota Azul Beach
  • Close to Hotel Zone Beaches and Caracol Beach, Altitude at Krystal Grand Cancun - All inclusive provides free cooked-to-order breakfast, a poolside bar, and a terrace. Indulge in aromatherapy, a massage, and a body scrub at Beach House Spa, the onsite spa. At the 8 on-site restaurants, enjoy breakfast, dinner, and Italian cuisine. Fitness classes and yoga classes are offered at the gym; Altitude at Krystal Grand Cancun - All inclusive also has a coffee shop/cafe, a garden, and a playground. Free in-room WiFi is available to all guests, along with an arcade/game room and dry cleaning/laundry services.
  • Other perks at this property include:
    • 4 outdoor pools and a children's pool, along with sun loungers
    • Free valet parking
    • Babysitting (surcharge), ATM/banking services, and concierge services
    • An elevator, wedding services, and smoke-free premises
    • Guest reviews give top marks for the beach locale and helpful staff
  • Room features
  • All 100 rooms have comforts such as pillow menus and air conditioning, as well as thoughtful touches like free WiFi and safes.
  • Extra conveniences in all rooms include:
    • Bathrooms with showers and free toiletries
    • Flat-screen TVs with cable channels
    • Wardrobes/closets, balconies, and coffee/tea makers

All inclusive details

  • This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All buffet and à la carte meals, snacks, and beverages included
    • In-room minibar (all beverages included)

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  • Spa
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The price is AED 937
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includes taxes & fees
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Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Altitude at Krystal Grand Cancun - All inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

How much does it cost to stay at Altitude at Krystal Grand Cancun - All inclusive?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at Altitude at Krystal Grand Cancun - All inclusive on 12 June 2026 start from AED 950, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Altitude at Krystal Grand Cancun - All inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Valet parking is free at this property.

What time is check-in at Altitude at Krystal Grand Cancun - All inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Altitude at Krystal Grand Cancun - All inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Altitude at Krystal Grand Cancun - All inclusive?

Yes, the property is all-inclusive. All food and beverages are included.

Where is Altitude at Krystal Grand Cancun - All inclusive located?

Nestled on the beach, this Zona Hotelera property is within a 5-minute walk of Gaviota Azul Beach and Cancun Convention Center. Forum Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.2

Very Good

9.0

Cleanliness

9.6

Location

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 444 out of 841 reviews
Rating 8 - Good. 174 out of 841 reviews
Rating 6 - Okay. 95 out of 841 reviews
Rating 4 - Poor. 56 out of 841 reviews
Rating 2 - Terrible. 72 out of 841 reviews

Reviews

Verified

10/10 Excellent

Carolynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice view, nice staff
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Great resort. Amazing staff and fantastic beach!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities
Good for families. Hotel was kept clean and staff for the most part were genuinely hospitable. It's not a super big resort compared to the other ones available in Cancun but definitely a nice and clean resort where you can relax and have a good time with family
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very courteous and always available to help as quickly as they could. The food was amazing! The room was spotless, and the bed was so comfortable. We can’t wait to go back!
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

angela

Liked: Cleanliness, amenities, property conditions & facilities
Very nice clean property and great location for calm beach
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Guillermo

Liked: Cleanliness, amenities, property conditions & facilities
The ocean front room and beach are exceptional. Italian and French restaurants are great, friendly staff, had a great vacation. Will return to this Hotel for a longer stay next time
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Jan M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Brianna

Liked: Amenities
Such a great all inclusive for Cancun would 100% come back.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here before and this is our best visit this time. Food is above what is to be expected at an All inclusive. Zacharias at the Dijon was wonderful. A great food experience at the Dijon. Beach is the best in the Hotel zone with the jetti to give you calm water and see the fish. The room and the view from the Altitude Tower is worth the little extra it costs. The only bad thing was we had no hot water the entire 5 days in our room. It was tolerable especially since we were out all day in the sun. If you are not interested in the Time share pitch let them know from the very start and don’t waste your time or there’s chasing after you. Highly recommend the Grill restaurant and the Dijon. The Risotto was good but typical and the Japanese/Hibachi was the same. The coffee shop has Gelato in the afternoon so you better get there before 3 because they make 1 batch 5 different flavors and once it’s gone…it’s gone until the next day. Hopefully we will be back soon
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Shelonda

Liked: Cleanliness, staff & service, property conditions & facilities
Beach view & location
Stayed 4 nights in Sep 2025
Verified

8/10 Good

SAUL

Liked: Cleanliness, property conditions & facilities
Great location and great service.
Stayed 6 nights in Jun 2025
Verified

6/10 Okay

Raydel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and beach view. The food needs a major overhaul.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Ludimira Fernandes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel and it was in the perfect location
Stayed 4 nights in Dec 2024
Verified

8/10 Good

Maria Lourdes

Liked: Cleanliness, property conditions & facilities
Clean room
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, friendly and helpfull staff.
Stayed 5 nights in Mar 2025
Verified

8/10 Good

Bethany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good vacation. Alex was awesome getting us on a Chichen Itza excursion. Room keeping was perfect. The place was very clean and kept.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Emily

Liked: Cleanliness, amenities, property conditions & facilities
Beyond exceptional service by all staff! Highly recommend this place and such a beautiful stay!
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was there to greet us with cold drinks as we got there to check in. Everyone was so kind, the food was amazing, pools were clean and our room had the most beautiful view and was so clean and spacious. We will absolutely go again!
Stayed 1 night in Sep 2025
Verified

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a lot of space in the room, also the bathroom; the hotel is very clean and the food is ok. Reservations in the restaurants are a nightmare, with the app. pool is ok and the beach is great
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay . Staff and services was wonderful. Would stay here again
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Romulo

Liked: Cleanliness, amenities, property conditions & facilities
All the place is clean and the employees are nice .. the food is good as well. The room in Altitude Krystal is beautiful.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Richard Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and venue is amazing definitely my go to resort for Cancun
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Altitude was beautiful and the staff was great! Absolutely recommend this hotel.
Stayed 9 nights in Feb 2025
Verified

10/10 Excellent

shyama

Liked: Cleanliness, property conditions & facilities
I enjoyed my staff overall. Friendly staff very clean. The beach was very close n clean. My only complaint is that the buffet food was not good at all. Not enough variety. No vegan or sugar free options for vegan options. Food did not look or taste good. The restaurant were amazing.
Stayed 7 nights in Dec 2025
Verified

2/10 Terrible

Holden

Disliked: Amenities
The room was comfortable with a firm bed for when I went to sleep but, the reason I am disappointed with my decision to stay at Krystal Grand Cancun is because they didn’t have anyone who spoke English to make my stay a little less complicated when asking questions. Also, I almost fell three different times in separate areas of the resort because of the rain and the slippery floors that are throughout the resort.
Stayed 3 nights in Jan 2026