10/10 ممتاز
Jacqueline
مسافر برفقة مجموعة
8 أبريل 2026
عناصر نالت الإعجاب: النظافة، والعاملون ومستوى الخدمة، ووسائل الراحة، وحالة المنشأة ومرافقها
Overall, we had a memorable trip, but there were definitely some highs and lows.
Unfortunately, Esteban nearly ruined part of our experience. His behavior felt classist and inconsistent. As Latinos vacationing in Mexico, it was disappointing to feel judged based on appearance. I wore Birkenstock sandals to every meal prior without issue, yet he turned us away at Bordeaux because of them. After changing and returning, we watched him allow multiple guests in wearing open-toed sandals no dressier than mine. The inconsistency and treatment left a bad impression.
On a much more positive note, Isidro was incredible. He went above and beyond to help my friend manage her gluten allergy—checking in daily, remembering her preferences, and making her feel comfortable and cared for. The only issue she experienced during the trip was at the teppanyaki restaurant, where she was accidentally served regular soy sauce and became ill. That aside, Isidro’s attentiveness made a huge difference.
Tito absolutely made our mornings! He is an amazing person—so warm, attentive, and genuinely joyful. Whether at breakfast or lunch, he always took great care of us and made the effort to connect with us. He truly stands out.
The entertainment staff were also fantastic. Arlene and Evelin were my girls, and Johnny is my boy for life! They brought so much energy and fun to every day and really enhanced the overall experience.
And a huge shoutout to Victor Martinez, hands down the best poolside server!
Jacqueline
أقام 5 ليالٍ في شهر مارس عام 2026
