Find relaxation and recreation at Hilton Cancun, an All-Inclusive Resort. Enjoy ocean views, two outdoor pools, a kids' waterslide, swim-up and poolside bars, and a private beach. Perfect for a family-friendly escape.
Located on a private beach, Hilton Cancun, an All-Inclusive Resort is in an area with good airport proximity. Moon Palace Golf Club and Riviera Cancun Golf Resort are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Traveling with kids? Consider Arrecife de Puerto Morelos National Park, or check out an event or a game at Oasis Arena. Take an opportunity to explore the area for water adventures such as snorkeling. Visit our Cancun travel guide
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
1 min drive - 0.2 km
Arrecife de Puerto Morelos National Park
1 min drive - 0.2 km
Xoximilco
11 min drive - 7.8 km
Grand Outlet Riviera Maya
10 min drive - 6.7 km
Moon Palace Golf Club
12 min drive - 8.1 km
Getting around
Cancun Intl. Airport (CUN)
18 min drive
Restaurants
the cave
17 min drive
Grazie Italian Restaurant
16 min drive
Diamond Club Lounge
17 min drive
Gourmet marché
16 min drive
Boulangerie
15 min drive
About this property
Hilton Cancun, an All-Inclusive Resort
Luxury all-inclusive property by the ocean
Take advantage of free water park access, 2 poolside bars, and a swim-up bar at Hilton Cancun, an All-Inclusive Resort. This property is a great place to bask in the sun with a private beach, sun loungers, and kayaking. For some rest and relaxation, visit the steam room. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and a coffee shop/cafe.
Other perks at this property include:
2 outdoor pools and a children's pool, along with a waterslide, sun loungers, and a swim-up bar
Free valet parking
A beach club on site, beach umbrellas, and a paddleboard on site
Smoke-free premises, a front-desk safe, and concierge services
Guest reviews speak highly of the family-friendly amenities, dining options, and pool
Room features
All 714 rooms feature comforts such as 24-hour room service and laptop-compatible safes, in addition to thoughtful touches like air conditioning and bathrobes. Guest reviews highly rate the clean rooms at the property.
Extra amenities include:
Hypo-allergenic bedding and free rollaway/extra beds
Coffee/tea makers, daily housekeeping, and electrical adapters/chargers
All inclusive details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator (47 inch wide door)
Wheelchair accessible (may have limitations)
Wheelchair-accessible path to elevator
More
7 floors
Banquet hall
Built in 2021
Smoking not allowed
Traditional architecture
Room amenities
Bedroom
Bedsheets provided
Free rollaway/extra bed
Hypo-allergenic bedding
Bathroom
Bathrobes
Hair dryer
Towels provided
Food and drink
24-hour room service
Coffee/tea maker
More
Air conditioning
Connecting rooms available
Desk chair
Electrical adapters
Iron/ironing board
Laptop-compatible safe
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of MXN 1540 per accommodation (varies based on length of stay)
Welcoming dogs only
1 total (up to 51 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available
Children and extra beds
Children are welcome
Free rollaway/extra beds
Property payment types
Important information
Optional extras
Pet fee: MXN 1540 per accommodation (varies based on length of stay)
Late check-out is available for a fee (subject to availability)
Housekeeping is available for an additional fee
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
We should mention
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Frequently asked questions
Does Hilton Cancun, an All-Inclusive Resort have a pool?
Yes, this property has 2 outdoor pools and a children's pool.
How much does it cost to stay at Hilton Cancun, an All-Inclusive Resort?
As of 16 August 2026, prices found for a 1-night stay for 2 adults at Hilton Cancun, an All-Inclusive Resort on 8 September 2026 start from AED 1,199, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Hilton Cancun, an All-Inclusive Resort pet-friendly?
Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 51 lbs per pet. There's a fee of MXN 1540 per accommodation, per stay. Some restrictions may apply, so please contact the property for more details.
How much is parking?
Valet parking is free at this property.
What time is check-in at Hilton Cancun, an All-Inclusive Resort?
Check-in start time: 3:00 PM; Check-in end time: anytime.
What time is check-out at Hilton Cancun, an All-Inclusive Resort?
Check-out is at noon. Late check-out is available for a fee (subject to availability).
Are there all-inclusive benefits at Hilton Cancun, an All-Inclusive Resort?
Yes, the property is all-inclusive. All food and beverages are included, and activities include volleyball, aerobics classes, water fitness classes, and more.
Where is Hilton Cancun, an All-Inclusive Resort located?
Nestled on the beach, this Cancun property is just steps from Arrecife de Puerto Morelos National Park and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. El Tinto Golf Course and Grand Outlet Riviera Maya are also within 6 mi (10 km).
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Hilton Cancun, an All-Inclusive Resort Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
All the staff was amazing, especially the bartenders at the “chill pool”. Our stay (family of 5) was fantastic and everyone had an enjoyable and relaxing experience.
Wonderful experience and that is our second visit here. Love the food options. Only wish for more activities and a lazy pool or more water slides especially for teens.
Our stay was wonderful, only if you are looking for nighttime activities get any hotel in Zona Hotelera which you can walk to any place. This hotel is far away from the Main Street and they have shuttle to La Isla but for only 16 people, but everything else in the hotel was excellent.
All the staff at the hotel were amazing, very kind people. Had an amazing vacation time with my family, I strongly recommend this hotel and it’s family friendly.
The customer service was amazing and it was extremely clean. The food was excellent and everyone was friendly as well as taking of you in all aspects as a guest.
Room was clean and comfortable. Staff was friendly and very helpful. Customer service was amazing. Staff caters to your every need. Food at the restaurants were good but food in Mexico tastes different and my taste buds had to adjust. Beach was not the best. Pool was good and entertainment and kids club were great!
Pool area is a little small but definitely family friendly! Pool fills up quickly so make sure you reserve your seats early. The staff is nice, the more you tip the better you’re treated lol
Overall happy with our stay, the room was nice and room service kept it clean for us. The restaurants were also very good, the buffet was okay but not terrible.
The room was very clean when we arrived and the staff were so kind and helpful. The north pool could use some better cleaning and the kids pool is great for the kids but also needs to be maintenanced and all the restaurants at good except Sunan. Sunan needs more employees, there is only one server for the whole restaurant. Other than that I had a great vacation there.
We upgraded to corner ocean view with bigger balcony and the view was amazing the sunrise was a must see! The staff I can’t say enough about everyone never passed by without a good morning or a big smile… the food was awesome the only thing I would recommend more vegan options as my auntie was completely vegan and did not have a big selection. Other than that we loved our stay and it was a beautiful resort!
Incredible service you come to expect from Hilton! All the staff were helpful and kind during our stay. The hotel itself was beautiful and well maintained.
Great resort. The food was excellent, they even accommodated the vegan/gluten free individuals in our party. The staff was excellent, especially the waiter Elvis. He did such a great job.
Hilton Cancun was a beautiful hotel the employees are great food was awesome.We loved our room. It definitely was family friendly which we loved.Only
Disappointment was the beach unusable due to sargassum but that is not the hotel’s fault.Pool did have a lot of missing tiles but we were able to use and enjoy it.I would definitely come back
Very clean and welcoming hotel. It is a very chill hotel so if you’re high energy this place is not for you. The food was great and they have a good liquor selections.
The pool was spotless, which was a huge plus. The kids’ pool floor could use a bit of TLC, but overall, it’s a fantastic place for kids to play. My kids absolutely loved it! The staff was incredibly helpful and friendly, creating a relaxing atmosphere that we were looking for.