Find hotels near Capital Helpline, London from AED 731

"Found a bedbug in our room on 5th day of our stay. My wife and I were very upset but the hotel general manager was only interested making excuses rather than comforting us. She also implied that we brought the bedbugs with us. We weren't offered another room as we might spread them but we were welcome to move to another hotel, they told us. This was quite late at night and we wanted our clothes washed before packing so we had to stay that night after getting the bed vacuumed. We were so distraught and disappointed that we decided to pack up and come back home. I highly doubt we will ever go back to London again. We had such a high expectation for this trip. They have only refunded for the nights we have not stayed and pointed out that it was a non-refundable booking as if leaving early was our fault. Unbelievable. "

"The room was incredible. It was clean with a great view of the London bridges and Big Ben. The staff was very accommodating. The breakfast was perfect and fresh."

"Wonderful hotel in the heart of London close to many sites, restaurants, and bus stops. We loved our stay here and would highly recommend."

"Very stressful to turn up, having booked months in advance to tell me my booking on the hotels.com app had been lost (‘failed to integrate’ apparently)! Not the calm check-in experience I hoped for pre-marathon day. Once a room was found for me, after a prolonged delay, the actual stay was very pleasant & the location perfect."

"Yes breakfast was good "

"Kept awake by maintenance hammering in the room above us to 11pm then woken up again to the sound of hammering and power tools at 8am in the morning. Room was not soundproof as we could hear people arguing in the room beside us. Hallway carpets covered in stains."

"Expect tiny rooms"

"clean room great location "

"I always try stay in different areas when visiting London, making sure it’s a direct tube ride from Paddington & not too far, I like using the Heathrow Express to Paddington. This hotel is fabulous - the rooms are spacious, nice bathrooms & quiet… I really loved that the walk from St James Park station is only 2 1/2 blocks! Really convenient - nice coffee shops & pubs all close by.. The staff are SUPER friendly & accommodating - the restaurant staff go out of their way to make sure everything is perfect!! I would most definitely go back again!"