"The floor in our room was filthy. I took a wet towel and wiped the floor and the towel turned black. The soap/shampoo/conditioner dispensers were empty. The floor would have been softer than the mattress. Trains with horns ran all night. Dogs backed and howled all night. Other than that, it was great."

"I paid for this room and due to a police report that took place 2 weeks prior on the 11th or 12th they told me my room I paid for was unavailable I still have not received my refund hopefully it gets resolved it's been over 3 weeks"