Top Hallmark Hotels in Davenham

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Top Davenham Hotel Reviews

Daresbury Park Hotel

4/10 Poor

"Booked a room for one night and check in takes a long time so was waiting in a queue. Got to our room (3003) and it was small which we didn’t mind but the window was really small so hardly any sunlight came in. Secondly and more importantly there is some sort of pump in the bathroom so anytime you use the water or flush the toilet a really loud pump kicks in which isn't helpful when one of us is trying to rest. We had dinner booked in Chester at 8pm so I called reception at 6.40pm and was asked what I wanted doing about the issue. I asked ro be moved rooms and was told that reception will call us back. I called back at 7pm asking for an update and reception (Emma i think) told me they were really busy and fully booked so it is difficult but will call me back within 10 minutes. I informed her we had dinner booked so needed a resolution quick. She never called back so I headed down to reception about 7.20pm. She was very nonchalant about the issue and told me the hotel was fully booked - before serving me there was a couple checking in so could have offered their room. She told me she couldnt do anything now but will sort it out by the time we arrived back from dinner. We returned from dinner around 10.30pm and still didnt sort it. I ended up speaking to Gordon who regurgitated that they were fully booked. I said thats not good enough as the room is not adequate. He spoke to a manager on the phone and they put us in a club room at 11pm!"