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"Excellent location Friendly staff"

"The staff were not particularly friendly."

"The location suited us since it was in a quiet, but up and coming area, away from the city center. The pillows were hard, and softer pillows were not available during our stay. The room got cleaned and towels got changed, but the glasses did not. When you stay several days, it should be done without us needing to ask."

"i like everything about this hotel, location, great customer service."

"The staff are pretty unhelpful and quite rude. It’s a really hands off experience. No way of contacting reception. No water in the room. Nothing to do around the property. Rooms are comfy and clean. The station is very near to get into the centre of town"

"Very helpful staff Quiet room Great location "

"Great staff and service!"

"Really glad that we had the opportunity for an early check in. Staff were very great and helpful. Upon entering the room, at first glance it looked good but upon deeper inspection, the carpet had many stains. The bottom of the shower did not look clean either and ran out of hand soap by the end of our stay. Walls were scuffed and appeared dirty. Shower head would not stay in position and kept turning to the side of the shower. Really disappointing especially since this was not a cheap hotel. Lastly, having to take 2 elevators to reach our room is inconvenient."

"Pros: clean, most amenities, helpful staff Cons: Distance to Amsterdam central (2 trams), long walk to tram station, variable room rates ’different from advertised/booked price ($70 up to $140 - each day a different (higher) price not inc. 21% tax! Can’t keep window open due to McDonals (next building) parking lot is meeting place for youth to rev/race their cars each night!"