Find all hotels by Independent in Great Plumstead

"Great place, smart, clean and friendly staff."

"The food and drinks are excellent especially the breakfasts. Unfortunately the rooms are being refurbished over time and ours was particularly tired with a part of the window structure missing. Overall the hotel is in an ideal place for a stay in Norwich and I would use it again!"

"Good "

"Perfectly nice all round."

"Airport very close. Nice pool with sauna, steam room and hot tub. Very friendly, hardworking staff, finished off with an amazing breakfast. "

"No information on WiFi in room, but it was available. Staff pleasant and room clean. Hotel a little tired in places. Breakfast expensive so ate out. Noisy building work going on, could maybe have offered some sort of compensation, drink or breakfast perhaps. Also water in room, but unclear if this was complimentary or chargeable. Excellent location"

"A very pleasant stay. The staff so friendly and hospitable. The food (breakfast & main meals) really good. Would stay again if back in the area"

"The room key I had opened the door to another room! I stayed in room 212, and after a very long day I accidentally went to room 202 and opened up the door and entered the wrong room! After a moment or two of seeing the room wasn't presented correctly, the actual guest of room 202 opened the door and walked into the room whilst I was standing there. It was just a good job I wasn't in the shower, on the loo or getting dressed. As you can imagine, the other guest was quite shocked, as was I. I showed him how my key fit his door and I hadn't broken in. It appears that the room key is actually a master room key, so can fit any door and the same key lock for outside/late night access. No one came to the room to find out if I was OK, or needed anything. I'd not stay there again. It's a shame, as back in the day this must have been quite a lovely hotel, but now has been left in need of modernisation. Yes, the cost per room was quite competitive, but that isn't the point. Safety of guests should always be paramount of importance."

"The spa was inviting and the staff very good. Made to feel comfortable and the treatment was great. The pool area was okay and while we did enjoy it we just feel it lacked an intimate atmosphere as was a gym club. Definitely could have done with either drinks service for guests or a bar. However we enjoyed our stay and would go again "