"The Hilton Chicago is the best hotel I have ever been in over 45 years of traveling. The hotel is spectacularly maintained and the staff supremely helpful and concerned about the customers needs. The breakfast buffet is totally worth the cost. The location is second to none. If I wind up in Chicago again, I will be found at the Hilton Chicago."

"Convenience"

"Nice hotel with clean rooms"

"Parking can be charged to room"

"Beautiful clean! Can’t say enough amazing things about this property. Doesn’t even feel like you’re in Illinois. Well done on management"

"Worst hotel ever. Our bathroom had hairs all over the sink and counter like someone had just shaved. Bathtub had pubic hairs in it and dripping faucet. Floors were disgusting and corners or bathroom floors were crusted with dust and gunk. Looked like it hadn’t been cleaned in a year. Toilet was also definitely not clean. When I addressed the staff the said they would take care of it. Whomever came to clean just took a rag and wiped over everything. It was never truly clean. On top of that they...

"Our room was given to someone else upon arrival. The staff stated our card had declined when in fact, it was a security check from our bank that we did clear, and should have been charged following clearance. We basically arrived and didn’t have a room anymore. I would assume this is fairly common that banks would require customers to verify a transaction in a different city, but instead of reaching out to us, the hotel gave our room to someone else and we were left having to book a different...

"Best"