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"Clean hotel! Rooms are perfect for the type of vacation where you’re gone all day and need a good spot at night to come back and rest and relax"

"The Staff Was Super Helpful As Its Not Set Up Like A Traditional Hotel. Also Recommend Using The Shuttle Service To Go Downtown As It Will Save You The Hassle Of Parking & Parking Fees. The Outdoor Hottub Is Also Super Cool"

"Dead insects, no maintenance, broken taps. Leaky bathroom floor."

"its okey. not bad but not too great"

"Really loved the Nordic spa experience"

"This hotel is clean, but very out dated. Old carpet smells. Washroom is very small: to use a bathtub I have clamb over the toilet to close the door. Very ridiculous. Over all, our stay was just OK"

"Nice big and clean room."

"My wife complained the tvs did not have streaming apps like Netflix and etc, buy other than that it was a fantastic hotel."

"Staff very helpful"

"Unbelievable experience. Staff was extremely helpful and friendly."

"The views of the National Park are incredible. The proximity to the near by bus station made it very easy to travel around Banff."

"The otter was a very nice quiet and comfortable property. It’s close enough to downtown area and far away enough from the crowds. The convenient bus pass they give you is a nice perk, quick bus ride without car hassles. The hot tub was fabulous and I slept like a rock in the bed which I found very comfortable. I also liked the tea kettle and slightly larger frig in the room. The breakfast in the restaurant was really good. I’m glad I chose the otter."

"Staffs are great. Overall is good. But the price dropping a lot before check-in date and cannot re-booking."

"Relaxing place in a perfect location"

"Great place to stay for a family of 4 traveling in the mountains with 2 young kids. Would stay there again"

"Extremely outdated an old doesn’t match the pictures at all and there’s a weird smell in the hotel room"

"We had a blast very friendly staff Lots choices"

"Everything was great! The hotel has an excellent location. You can walk everywhere from the hotel or take the bus just steps off the hotel. The hotel provides you with buss passes if needed. The hot tub and fire is great. We went end of April so it was not packed which was nice however most of the lakes were still frozen. Still Banff was magical. The room are kind of small but everything is so well kept. The shampoo and soap provided are from the Rocky Mountain brand which smells amazing and...

"Breakfast was subpar"