"The rooms were extremely small and dated. It is absolutely IMPOSSIBLE to get a copy of your receipt from this hotel. They insist that you can get it from the Hilton Honors app, but you cannot. Then, when you call, no one picks up and they direct you to an AI assistant - OR you are on hold forever. I have been trying to get this simple thing for three days now. When you check out - make sure you get a paper copy."

"The hotel is in a great location in Chicago. It is a massive big hotel. A bit outdated but room was clean and bed was very comfortable. For some reason it was not cleaned or serviced every day. Overall, had a good stay."

"Perfect location! Room immaculate! Vibes perfect! Staff amazing & extremely helpful & accommodating!"

"Clean room, helpful staff. Nice bar"

"Couldn't check-in on time. 1 hour after my check in time. Breakfast was Breakfast. Boil eggs, bagel, cereal with no milk, complete mess. No water or sodas in the vending machines."