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"Amazing experience"

"With all of the stellar reviews, we expected to fall in love with this place. Sadly, it just didn’t meet our expectations. The good: Large, clean rooms. Beautiful grounds. Helpful, genuine staff. The pools were very nice. They went above and beyond there - pool staff would even come by and clean your sunglasses for you. The pool concierge helping set up your chairs was nice. Food was decent, but I’ll write more bad than good unfortunately. I will say the lamb chops and tiramisu was wonderful...

"⭐⭐⭐⭐⭐ Outstanding Stay at Excellence Coral Cancun! Our stay at Excellence Coral Cancun was nothing short of incredible, and what truly made the experience unforgettable was the exceptional service from the staff. A huge shoutout to Alberto at the pool bar—he was absolutely phenomenal! Always welcoming us with a smile, remembering our favorite drinks, and keeping the good vibes going all day long. Whether it was a perfectly crafted cocktail or just a friendly conversation, Alberto made every...

"Excellence is excellent! Will come back again!"

"Very quiet hotel , really clean and new facilities. Staff very attentive, more nighttime’s activities recommended"

"We love this resort. Can’t wait for next year!"

"This is a beautiful safe property! Very peaceful and the restaurants are delicious. My favorite was the India restaurant, The Bhogali. The staff was always helpful. My butler Misa was AMAZING, very personal calm and willing to help with whatever you needed! The Spa was relaxing and the therapeutic pool, amazing! My massage and body scrub was wonderful. Breakfast lunch dinner desserts were perfect! Great juices and drinks too! It’s right of the ocean that has in island that you can visit! You...

"Its about 45 minutes from the airport. The property is large but not to big. Beautifully landscaped with lots of shuttles at the busy times to move you around if needed. The butler is a nice addition to have someone to help rectify any issues or help book dinner reservations. Tons on beach chairs and umbrellas, pools are nice and was always able to get loungers for all of us at the same time. Food was average to above average for the all inclusives that we've visited. The restaurants seam a...

"I got stuck in the elevator, the beach rinse-off showers weren't working properly, they never mopped the room during my stay, and they broke one of my suitcases; I paid for an ocean view but could barely see the sea, and the room didn't really match the photos."

"Perfect stay in this Hotel No matter food ! Room and the facilities are excellent Especially Dana and David. They are so caring and take their responsibility to helps us to resolve everything. They provide good hospitality to us in this Cancun trip Will defo at stay at this hotel again and thanks so much for them to make us got an excellent travel experience at planet Hollywood hotel and Cancun Priscilla and families"

"This is our 3rd time coming to this hotel. We love it because it’s a great experience. Beautiful place with great amenities and the staff goes above and beyond to meet our needs. Always great food as well."

"Just a great place over all"

"The room was very nice. The staff was very attentive. The dining options left a little to be desired. The souvenir shop prices were outrageous for regular items. A single can of chips was $10."

"loved the pro"

"Amazing staff. Amazing property. If you want absolute luxury and comfort this is your hotel. From the heated toilets with built in bidets to the amazing stone jacuzzis, from the fantastic hammocks to the pool lounge chairs and umbrellas, absolutely no expense was spared here. If you want an all inclusive with gourmet food and fantastic attentive service, look no further than Hotel Mousai."

"El Staff muy amable, las chicas de la área de bar súper lindas! Richi fue muy amable con nosotros cuando hicimos check in"

"Absolutely loved it here and we for sure will be back."

"Lotus: Clean rooms. Front desk is very informative. Taxi service is usually readily available right outside Lotus. They also have their own golf carts to rent. Spa treatment was great. Guru restaurant food at lotus was great (two plates we ordered ceviche and the black angus burger with truffle fries - best truffle fries I’ve had anywhere, ask for the habanero hot sauce it’s delicious) although they close the beach access from lotus relatively early in the evening you still have access to it...

"My second stay here and I will absolutely be back. One guy at the front desk was pretty rude our entire stay but I am still going with 5 stars because everything else was absolutely amazing."

"Everything was amazing !!!"