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"Beautiful onsen, very hiddrn and quiet. Seems like an authentic Japan experience for foreign travelers. Wonderful private hot spring baths. Choice of western or Japanese slerping arrangements. Ie. Beds or futon mats on real tatami floors. The dinner and breakfast alone are worth the stay. Staff is very friendly and helpful. Especially when navigating cultural differences. "

"El hotel está hermoso! Las habitaciones super amplias y limpias. El onsen privado es increíble despues de un día cansado, me quedaría ahí en cada visita a Hakone."

"Wonderful stay. Fine dining on the property was superb. Staff was friendly and property beautiful location. Onsen has a lot of traditional rules and restrictions, but we were able to enjoy a few times. "

"Good hotel room, good location. Nice staff"

"Exceptional hotel. Keep in mind that if you are an IHG member, you will not get those benefits, or room points if you book through Expedia."

"A really amazing hotel that I really can’t fault. The service was amazing and felt very classic. The free amenities included such as coffee and drinks bar was a great touch. And the hotels rich history was really on display and made the place feel really special. The room we stayed in the forest wing was spacious and nice. The TV offered Netflix and other options which was good for me as an English speaker for entertainment. The hotel restaurants and bars are absolutely amazing and classic if you like fine dining. If not there are many cafes at a walkable distance. The location itself is great with many cool hikes and walks from the hotel, including a short 1km walk to the Hakone open air museum which was fun! Overall 10/10 so much fun, such a great vibe. Such classic and historic amenities. Can’t recommend more! "

"So far the best hotel in Japan. Great hospitality and dining. In room half-open hot spring connected to nature "

"The family room we had was perfect for the 5 of us ( 2 adults and 3 school age children). Very spacious. Loved the private hot tub. Loved the dinner buffet. And how can you not love the view. Highly recommend. "

"Wish staff would have had more knowledge on places to eat"