Find all hotels by Excellence Resorts in Rio Bueno

"My family and i had a great time, the staff were exceptional. Place were clean especially our host on the first night. I think her name is Tara kay beautiful soul, very helpful. I definitely will be back."

"Staff was awesome. The hotel itself was close to activities in ochi. Highly recommend "

"In the face of the worst storm best service .. I will stuck with you guys anytime.. all staff .. dinning staff kinda sometimes nit nice but front desk #1 .. entertainment #1 .. bar service #1 .. housekeep with everything going on not even making it to their homes during this time+++#1. Staff kept me happy and safe."

"The staff was amazing! "

"It was excellent "

"We were there during the hurricane.The staff was amazing. They went above and beyond to make sure that we were safe, well fed and entertained as we dealt with this catastrophe. Many of the staff hadn't been home in days. Didn't know if they had a home to go to or even if family members were okay. But they continued to take care of us with a positive attitude always. Even during the hurricane they continued to serve excellent food throughout the day. The Managers all jumped in to help with housekeeping, cooking,serving and cleaning. Special mention for Rhodene who was wonderful. Always resolving issues with a smile. I will definitely return and I highly recommend Iberostar. "

"Poor customer service. Wanted guest to pay fees while in the bad hurricane storm.. treated the guest bad along taking the WiFi from the resort.. "

"Very good"

"The was and is best resort that weve stayed at. They definitely raised the bar with customer service, food and over all attentiveness to their guest. The amount of effort and services they have provided since Hurricane Melissa had been top notch."