"The hotel was located in a portion of a large building. To reach the hotel portion, there was a small elevator on the ground floor of this building There were no security cameras around the elevator There were no guards at the door to the building. The building door remained open to the public until evening (@ 6 pm). The day before we left, while waiting for the elevator, 4 young men entered and tried to get us on the elevator with them. My husband was pulled in and then they left/ran out of the elevator and the building before the elevator ascended My husband got off the elevator and discovered his wallet had been stolen by the men. He ran after them but they had a head start. We went then to the reception desk for the hotel. They were very sympathetic, called the police and helped explain our situation. We did find our wallet thrown to the floor with ID and credit cards intact. However, all cash was stolen. We don't know if they ever found the thieves. The hotel told us that it was sorry this happened, but since the incident occurred in the lobby of the building, waiting for the elevator, and not in the actual space of the hotel (i.e. not in the reception area, a hotel room or the hall to the rooms), they were not responsible and offered no reduction in our hotel fee nor any other compensation for this trauma. Hopefully cameras have been installed. This was a frightening experience. Although the staff was very nice and helpful, I cannot recommend the hotel."
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