My Hotel in Puerto Rico

Property class: 3.5

Choose dates to view prices

Reviews

7.2 out of 10
Good
Located close to Pier 1 and La Fortaleza, My Hotel in Puerto Rico has plenty to offer. Stay connected with free in-room WiFi.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Housekeeping

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Single Room, Multiple Beds, No Windows

A bedroom with two beds, a wooden wardrobe, a framed picture, and a nightstand with a lamp.

Standard Single Room, Multiple Beds, No Windows

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Economy Room, 1 Queen Bed, No Windows

A wooden bed with carved details, a checkered floor, and two bedside lamps.

Economy Room, 1 Queen Bed, No Windows

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite - No View

A hotel sign with a decorative vase in the background.

Junior Suite - No View

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Economy Room, Multiple Bedrooms, No Windows

A bed with a striped bedspread, a wooden headboard, and white pillows. There is a nightstand with a vase of flowers beside the bed.

Economy Room, Multiple Bedrooms, No Windows

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Traditional Single Room

A bed with a patterned bedspread and white pillows.

Traditional Single Room

  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Basic Single Room, 1 Queen Bed, No Windows

A neatly made bed with white linens and a floral bedspread, a wooden headboard, and a bedside table with a lamp.

Basic Single Room, 1 Queen Bed, No Windows

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Traditional Single Room

  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

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About the neighborhood

Located in Old San Juan, a neighborhood in San Juan, My Hotel in Puerto Rico is in a shopping district. Castillo de San Cristobal and La Fortaleza are notable landmarks, and the area's natural beauty can be seen at Condado Beach. Pier 1 and Castillo San Felipe del Morro are two other places to visit that come recommended. Visit our San Juan travel guide
Map
206 Fortaleza St., Old San Juan, San Juan, 00936

What's nearby

  • A street with colorful umbrellas hanging overhead.
    Calle Fortaleza
    1 min walk - 0.0 km
  • A fountain with statues, surrounded by historic buildings with red and yellow facades.
    Plaza de Armas
    1 min walk - 0.1 km
  • A cruise ship docked near a coastal city with buildings and palm trees.
    Port of San Juan
    4 min walk - 0.4 km
  • A coastal cityscape with a prominent white building on a hill, a sandy beach, and a clear blue sea.
    La Fortaleza
    4 min walk - 0.4 km
  • A coastal fort with a dome structure overlooking the ocean.
    Castillo de San Cristobal
    6 min walk - 0.5 km

Getting around

  • Domenech Station
    11 min drive
  • Luis Munoz Marin Intl. Airport (SJU)
    34 min drive

Restaurants

  • Café Cuatro Sombras
    3 min walk
  • Café Manolín
    1 min walk
  • Pirilo Pizza Rústica
    2 min walk
  • Chocobar Cortés
    1 min walk
  • Starbucks
    2 min walk

About this property

My Hotel in Puerto Rico

  • Hotel near Pier 1
  • Located close to La Fortaleza and Castillo de San Cristobal, My Hotel in Puerto Rico has plenty to offer. Guests can connect to free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • Express check-out, coffee/tea in the lobby, and multilingual staff
    • A TV in the lobby and smoke-free premises
  • Room features
  • All guestrooms at My Hotel in Puerto Rico feature comforts such as air conditioning, as well as amenities like free WiFi.
  • Extra amenities include:
  • 32-inch Smart TVs with streaming services and digital channels

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • TV in common areas

Conveniences

  • Limited-hour front desk
  • Shared microwave

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • No elevator

More

  • 2 floors
  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Towels provided

Entertainment

  • 32-inch smart TV with digital channels
  • Streaming services

More

  • Air conditioning
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - noon
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Long-term renters welcome

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Frequently asked questions

Is My Hotel in Puerto Rico pet-friendly?

No, pets are not allowed at this property.

How much is parking?

My Hotel in Puerto Rico doesn't offer parking.

What time is check-in at My Hotel in Puerto Rico?

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM. After-hours check-in is not available.

What time is check-out at My Hotel in Puerto Rico?

Check-out is at 11:00 AM.

Where is My Hotel in Puerto Rico located?

Located in Old San Juan, this hotel is within a 5-minute walk of Pier 1 and La Fortaleza. Castillo de San Cristobal and Castillo San Felipe del Morro are also within 1 mi (2 km).

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Reviews

My Hotel in Puerto Rico Reviews

7.2

Good

8.0

Cleanliness

9.2

Location

7.6

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 95 out of 277 reviews
Rating 8 - Good. 72 out of 277 reviews
Rating 6 - Okay. 45 out of 277 reviews
Rating 4 - Poor. 31 out of 277 reviews
Rating 2 - Terrible. 34 out of 277 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location
Stayed 1 night in May 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, facility very clean and quiet.
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location hotel

Manager was friendly And accommodating. Boutique style hotel. All about location!
Stayed 1 night in Dec 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, great location, friendly staff and they were flexible and allowed me to check in later than expected. Highly recommended.
Stayed 1 night in Jun 2022
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
First time staying at old San Juan. Willie is an amazing customer service person. Place was clean charming and simple and location is perfect for the area.
Stayed 1 night in May 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for accommodating us with a room on the ground floor.
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect and silence
Stayed 1 night in May 2022
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Overall the place is nice looking, secure and clean. I was unsure about the reservation because I never got a confirmation from the hotel. Bed was very uncomfortable, my room was under a staircase and I could hear people going up and down the stairs. What I like of this hotel is that is very secure, you can only access to the hotel with a code. The location is very conveniente, it’s in the middle of old San Juan, restaurants and attractions were at walking distance.
Stayed 1 night in Apr 2023
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Front desk was always closed. No coffee.
Stayed 1 night in Apr 2023
Verified review

10/10 Excellent

Liked: Staff & service
WOW❗️ LOVED the place, it was extremely clean, safe, very quiet and sooo soothing❗️The hot water was great and so was the water pressure! Willie, the front desk person who checked me in and out was such a Gentleman. He made sure that everything was working properly; we went together and I clicked in the door code to make sure I was doing it right. That was very nice of him. I would definitely come back to this hotel, safety is a priority and I felt very safe at this place❗️ I’m a woman and I traveled alone. LOVE IT, LOVE IT, LOVE IT❤️
Stayed 2 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVED EVERYTHING ABOUT THE PROPERTY. IT IS VERY QUIET, EXTREMELY CLEAN AND ULTRA SAFE. THE STAFF IS VERY FRIENDLY, PROFESSIONAL AND POLITE. THE AREA IS SAFE AS WELL AND EVERYTHING IS STEPS AWAY. PHARMACY, CLOTHING STORES, THE CATHEDRAL, MANY CHURCHES, SUPERMARKETS, THE FORTRESS, BARS, RESTAURANTS ................YOU NAME IT ! THIS IS THE ONLY HOTEL, I'VE BEEN STAYING EVERY TIME I VISIT MY OLD SAN JUAN BECAUSE, I TRAVEL ALONE AND THIS HIDDEN JEWEL HAS EVERY THING I NEED !!!!!!
Stayed 4 nights in Apr 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived 15 minutes before checking, nobody answered the door or answered the phone , we stayed outside for nearly 45 minutes in a unsafe environment and never answered! We were left stranded in the streets looking for a place to stay, 15 minutes it’s still 15 before the time established.
Stayed 1 night in Sep 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
First the sheets were dirty. And then I came back from my lunch and the air conditioner don’t work and they refused to change me to another room till I call Expedia. But they take more then one hour to give me another room. I would NOT recommend this hotel. I least if you want to wait in the lobby for 1:30 minutos for Check in. Terrible
Stayed 1 night in May 2022
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
O Hotel é muito bem localizado , fica na zona mais central da old San Juan perto de todos pontos principais.Hotel limpo e com decoração muito bonita, Pontos negativos da hopedagem: a rua estava com obras e ai o taxi não chega ate a porta do hotel, temos que andar bastante com as malas, o hotel não tem elevador e o unico funcionario que tinha no hotel não ajudou com as malas ,tive que subi as escadas com as malas sozinha, na chegada fiquei um pouco receosa pq demorou para abrir a porta , cheguei as 15 horas e estava tudo fechado. O funcionario não era solicito, não procurava ajudar nas informações , em nada.
Stayed 2 nights in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfecto localidad en el Viejo San Juan. Limpio y lindo
Stayed 1 night in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación. TV pequeño. Tapa del inodoro estaba rota. Limpieza adecuada. Servicio y recibimiento muy amable. Lo recomiendo.
Stayed 1 night in Sep 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Aug 2022
Verified review

6/10 Okay

Disliked: Staff & service, amenities, property conditions & facilities
Yo reservé para 3 personas y inicialmente me hubicaron en una habitación que la persona encargada me decia que solo podia estar 2 personas en esa habitación aunque yo pagué por 3. Antes de entrar a ese cuarto le tomaron fotos como si fueramos a destruir el cuarto esa es la percepción que da esas acciones. Si queria sacarle foto debió hacerlo antes que uno llegara para NO dar mala impresión. Al fin y al cabo nos mudaron a otro cuarto y me cobraron adicional. Un cuarto que el TV no servía, la cerradura de la puerta se abría tuve que pincharlo con el coche de mi bb y el wifi NO sirve. Cuando por la noche regresamos la administradora estaba hubicada en el cuarto de al lado y salió disimulando que llamaba a otra persona pero era evidente que estaba velando a uno para ver quien subía a la habitación. Nos sentiamos vegiladas dentro de la habitación y que estaban escuchando todo lo que decíamos o haciamos. Las paredes son paneles que TODO se escucha. Solo me quede por 1 noche y no veia la hora porque amaneciera. Era mi mama, mi nenas y yo nos sentiamos inseguras por el comportamiento extraño de estas personas. Uno quiere cooperar con los hoteles locales de PR pero estas cosas así dan miedo. La limpieza de la habitación estaba dentro de la norma. La entrada del hotel es bien pequeña y su rótulo pequeño que para encontrarlo el lugar es complicado aparte que la puerta está cerrada y tienes que esperar que te habrán. Todo es un protocolo exagerado para el tipo de hospedaje que es.
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Sencilla, pero bonita y tranquila.
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bueno
Stayed 1 night in May 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención es muy mala, el Mananger nos atendió por una llamada de teléfono, tuvo una actitud ruda y simplemente si no te gusta dice que te vallas, exigen prueba de COVID recién hecha o targeta de vacunas para poder dejarte quedar en el hotel pero no tienen ningún aviso respecto a esto ni por las máscaras absolutamente nada.
Stayed 1 night in May 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo unico que no me gusto fue el tener que hacer el check in a mas tardar las 5. Deben extender la hora del check in.
Stayed 1 night in May 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean facilities and a great location to enjoy walking around old San Juan.
Stayed 1 night in May 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta ubicado en el centro de todo
Stayed 1 night in Apr 2022