"This is a really special hotel suffering from under-investment. The staff I met—from the front desk, to housekeeping, and the bar/restaurant—were all working hard. But there were never enough of them to make the place run smoothly. The beautiful property (ok, except the “modern wing,” where rooms are more akin to SROs) just isn’t being maintained lovingly. From a clogged shower drain, knicked up furniture, and broken glass louvered walls, to an inability to serve room service while hosting an event in the courtyard, lots of indications the place is under-staffed. The facilities crew obviously hadn’t done a routine check of basic systems in a while and the kitchen staff served exactly the same foods every breakfast. If the owners would just invest, this could absolutely be a 4 star property of the finest kind. As it is, expect kindness and a 2.5 star experience."
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