"As usual, we stayed over one night to catch our next flight to Grand Cayman in the morning.
Our room was a generous sized king. The room and bathroom were spotlessly clean. The bathroom fittings were all of excellent quality and perform perfectly. I did report that the mattress was at its end of life and the concierge thanked me for informing him."
"If you land at Heathrow after 10:30 the shuttle buses between terminals are not running so you’ll need to take a tube train to terminal 4 to find the hotel. They served drinks and a meal at 11:30 when I got there. Staff were very helpful and suggested a different shuttle for the morning as my flight out was early. Made a tough layover better!"
"Small room but very clean, and at the height of a heatwave the air conditioning was excellent. Basement room very cool and quiet. Excellent location for Victoria stations."
"Park Plaza Riverbank was nice but the staff is t as professional or helpful. Specifically the head of concierge or head of guest services or guest relations manager. She was a bit combative and not as helpful. Needs to improve her communication skills"
"Friendly arrival and check in by staff who offered us sheets for our bedding due to heatwave (duvets would be too warm). Fan in the room kept it cooler.
Very clean rooms and main areas.
Excellent time spent there - I would highly recommend the hotel and would definitely book again. Thank you."