Does Otonomus Tulum have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–10:00 PM.

Is Otonomus Tulum pet-friendly?

Yes, dogs are allowed at this property. There's a fee of USD 100 per pet, per stay. A cleaning fee of USD 50 also applies. Service animals are exempt from fees.

What time is check-in at Otonomus Tulum?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM.

Where is Otonomus Tulum located?

Situated in Tulum, this luxury aparthotel is within 1 mi (2 km) of Tulum Beach and SFER IK. Jaguar Park and Tulum National Park are also within 2 mi (3 km).

Otonomus Tulum Reviews, Deals & Photos 2025

10/10 Excellent

Fawzi

3 November 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

Wonderful service, very comfortable stay, and a great experience with the technology.

Stayed 1 night in Nov 2025

10/10 Excellent

Joseph

3 November 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

Amazing place , clean rooms and spacious amazing pool . Amazing staff also 5 min from the beach . Strongly recommended

Stayed 1 night in Oct 2025

10/10 Excellent

Lamar

12 August 2025

Liked: Cleanliness, property conditions & facilities, communication

Very nice would stay again!

Stayed 2 nights in Jul 2025

8/10 Good

Diana

8 October 2025

Liked: Cleanliness, amenities, property conditions & facilities

Clean rooms and staff was very helpful however the room did not have microwave nor a safe.

Stayed 4 nights in Oct 2025

10/10 Excellent

Diana

9 September 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

Beautiful property, service was excellent. Definitely would book again. The only downside is that Tulum is going through a lot of change and There is just a lot of construction going around.

Stayed 4 nights in Aug 2025

10/10 Excellent

Shenika

9 September 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

This hotel is beautiful, very modern and spacious. I loved having my own pool area. The concierge was very attentive. The only issue is there isnt much near the hotel. So its necessary to have transportation to get around.

Stayed 4 nights in Sep 2025

10/10 Excellent

Charlene

11 July 2025

Liked: Cleanliness, amenities, property conditions & facilities

Amazing stay! Thank you!!

Stayed 7 nights in May 2025

6/10 Okay

Jerann

19 August 2025

Liked: Property conditions & facilities

Disliked: Amenities, communication

The location was nice. The power went out twice & nobody had an answer for what was going on all night. Once everything was fixed it was nice

Stayed 4 nights in Aug 2025

6/10 Okay

Leigh

27 September 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

There was nothing provided as far as hotel accessories go, for an extra towel you had to pay. There is nothing in walking distance and you need transportation any where you go. Staff was receptive but amenities suck.

Stayed 6 nights in Sep 2025

10/10 Excellent

EDYE

18 July 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

Nice clean environment better than 5 stars hotels in my opinion if you ever need help, they are just a phone call away or there is always someone on the front desk… the pool in the main floor is very clean and Jacuzzi’s on the roof as well. I would consider on staying with them again soon.

Stayed 3 nights in Jul 2025

10/10 Excellent

Rosita

30 July 2025

Liked: Cleanliness, property conditions & facilities, communication

Everything great , except you have to get a taxi to take you to hotel because local bus don’t go in that area. It was $20 each way so it got expensive

Stayed 5 nights in Apr 2025

8/10 Good

Adrian

1 July 2025

Liked: Cleanliness, amenities, property conditions & facilities

Only thing i didn't like was lack of towels and no ice

Stayed 4 nights in Jun 2025

10/10 Excellent

Mark

9 April 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

The property look amazing, super clean & fresh Location is perfect, with easy access and close to local attractions and restaurants The room was spotless, beautifully decorated and very comfortable Had the Studio with a private pool on the roof top, OMG the experience especially on the sunset I would definitely stay here again and highly recommend it to anyone looking for a great place to stay

Stayed 1 night in Apr 2025

10/10 Excellent

Martina

3 April 2025

Liked: Cleanliness, property conditions & facilities, communication

Lovely boutique property just about 7 minutes off the main road. The staff is warm, hands-on, and always ready to help with a smile ... you really feel taken care of here.

10/10 Excellent

julia

20 April 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

This hotel is very modern and new. Our room was very spacious and comfortable. Balcony pool was great on a very hot and humid day. We were saddened by the properties perimeter as there was a lot of construction debris from what appears to have been thrown off the building during construction.

Stayed 2 nights in Apr 2025

2/10 Terrible

Jasween

29 July 2025

Disliked: Amenities, communication

Construction noise every day 9:00-5:00 pm. Stoves & oven extremely slow. Beds were hard like a rock. Nothing on walking distance. Beach 30-45 minutes away however Expedia advised 5 minutes walk to beach. Extremely dangerous walking on roadways. No sidewalk to walk requires to walk on road with fast vehicles driving right by you. Very disappointing stay & everywhere requires extremely expensive taxis. Majority of the information is false on Expedia don’t believe anything.

Stayed 7 nights in Jul 2025

8/10 Good

Daniel

8 February 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

Dionisio at the hotel was extremely helpful with the reservation and also recommending and booking beach club space for us. The rooms are new, well equipped (doesn't have hairdryers currently, FYI) and a good place. You will need a car to get into Tulum. Would recommend the place.

Stayed 1 night in Feb 2025

4/10 Poor

Edwin

23 February 2025

Liked: Property conditions & facilities

Disliked: Cleanliness

The property was spacious and the private rooftop pool was nice. You could see the ocean from the rooftop. Staff was friendly. The beds and sofa futon were very uncomfortable. We had no hot or even warm water the entire week and water in the showers drained only after hours or sometimes a day.

Stayed 7 nights in Feb 2025

2/10 Terrible

israel

23 August 2025

Disliked: Cleanliness, amenities, property conditions & facilities, communication

Horrible I had a 7 night stay here and the first day while trying to check in there was no power I tried to give them the benefit of the doubt and believed them as they am told me a story about a festival in the city that made the power go out and there was no festival the front desk guy Kurt was horrible and useless. He avoided me when I tried to get a refund. Out of 7 nights I stayed 4 and every night and morning the powers would be out and through out the day. And when I asked for a refund back for 4 out of the 7 nights because we didn't get to sleep or anything they refused and argued until they finally agreed to give 50% back even though we left on the 3rd day they were so unprofessional and lacked everything in a good hotel they charge for towels even when they have no power I can go on and on about this hotel but trust when I say this do not book with this place and the owner tried to hide what he was saying by speaking Spanish and didn't know I understand everything he was saying so stay away from here.

Stayed 7 nights in Aug 2025

4/10 Poor

Shire

18 April 2025

Liked: Cleanliness

Disliked: Communication

Ghost hotel

The hotel is situated so isolated that it almost feel unsafe. The reception is only staffed until 7pm and no amenities, services, food, minibar or anything. My room had a roof top pool, but it was not able to lock the door to the roof, and the door between the room next door (from the roof) was not locked either. Basically the room next door could walk freely into my room and vice versa. Not safe.

Stayed 2 nights in Mar 2025

10/10 Excellent

Jherus

29 March 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

This aparthotel is absolutely beautiful! We stayed in a 1 bedroom with private rooftop pool and sea view and we were not disappointed. My children used our private pool and the property pool everyday. It was nice coming back to a place big enough for a family of four. We had a balcony to just sit and relax on which was separate from the beautiful rooftop balcony that had our private pool! It is a fairly new property, so it was extremely clean and well-kept. It was also nice to have the front desk responding to our needs so quickly. The 3 staff we encountered were all very nice and helpful. Just a heads up though — although it is not a far walk from the beach/hotel zone, there are no sidewalks to walk on the narrow road, making it a not-so-safe walk. We ended up taking a taxi everywhere, which quickly added up as they are quite expensive. All in all, we would definitely stay here again and have already recommended it to our friends!

Stayed 3 nights in Mar 2025

6/10 Okay

Emilio

20 July 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

A family of 5 spent a night at otonomus tulum t on july 4th 2025 thie place is mazing don't get me wrong nice pool, nice room with a lot space 1.5 bathroom, kitchen, washer a very nice hotel but we had a problem that was never solved they only left 2 towels for the whole family i requested more and he said they didn't leave extra ones, also request beach towels for the pool he said the same thing again, i requested a blanket for my son because there was only 2 hey said the same thing my son had to use pillow cases to cover himself up and also the remont control for the fan was missing i couldn't turn it on all that got me upset about it the problem here is that at night there is nobody in charge at the lobby but the secuity guard ( he was always nice and doesn't know waht to do he does what he is able to. He called several times to someone in charge about my needs nobody picked up the phone following day i see the person in charge for the day His name is Kurt i explained the situation he didn't say anything he stayed quite he didn't apologize. If you are planning on staying at Otonomus and arrive late you may experience the same situacion as we did after all it is a beautiful place i would recommend to call the property if you are nit getting at the time of the check in about basic needs!! For the hotel pay someone at night to give full service trying to save money having a security guard doing something that is not his task

Stayed 1 night in Jul 2025

10/10 Excellent

NADER

10 November 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

The property was excellent. The room was clean and comfortable, the staff were friendly and helpful, and the outdoor pool area was really well maintained. The AC kept the room perfectly cool, and the whole place had a relaxing atmosphere. I had a great stay and would definitely come back.

Stayed 1 night in Nov 2025

10/10 Excellent

Steven

10 November 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

From the moment we arrived, Otonomus Tulum felt like a dream escape. The architecture and design are flawless — modern, stylish, and peaceful, with such attention to detail in every corner. The décor breathes luxury yet warmth, and you immediately sense how much thought went into creating a unique stay. Our suite was exceptional. Spacious, beautifully furnished, and equipped with a kitchenette and private plunge-pool. It truly felt like a boutique condo meets premium hotel. The comfort of the bed, the high-quality linens, the seamless integration of smart-home touches — everything added up to a relaxing, indulgent stay. The amenities are outstanding. The main pool is inviting and pristine; there’s also rooftop terraces / jacuzzi-style features that provide serene views and moments of escape. The property is new or recently renovated, which shows in how clean and polished everything looks. Staff service was top notch. Friendly, attentive, and genuinely helpful — from recommending local gems to ensuring all our requests were handled smoothly. The check-in was seamless and we felt very well taken care of. Location is also a strength. You’re close enough to experience the magic of Tulum (beaches, cenotes, restaurants) yet tucked away enough to enjoy serenity. It’s ideal for travelers seeking a balance between access and privacy.

Stayed 1 night in Nov 2025

10/10 Excellent

Anis

3 November 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

I had an amazing experience at Otonomus Hotel Tulum. From the moment I arrived, the hospitality was outstanding, the staff were incredibly friendly, welcoming, and always ready to help with a smile. The room was spotless, comfortable, and beautifully maintained throughout my stay, making it feel like a real home away from home. The pool area was one of my favorite parts of the hotel, relaxing, clean, and perfect for unwinding after exploring Tulum. Overall, I truly enjoyed my time here and would definitely recommend Otonomus Tulum to anyone visiting the area. It’s the perfect mix of comfort, cleanliness, and warm hospitality.

Stayed 1 night in Nov 2025

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