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DoubleTree by Hilton Hotel Veracruz

3.5 star property
Boardwalk/promenade hotel with free valet parking and a health club

Choose dates to view prices

Located in the heart of Veracruz, DoubleTree by Hilton Hotel Veracruz offers rooms with ocean views and international dining at Enxebre restaurant. Guests can enjoy the outdoor pool, connect with in-room WiFi, or visit the health club to unwind after a day of exploration.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Pool
  • Room service
  • 24/7 front desk
The current price is AED 250
AED 295 total
includes taxes & fees
1 Dec - 2 Dec

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Room, 2 Double Beds, Non Smoking (Interior View)

Room, 2 Double Beds, Non Smoking (Interior View) | Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Double Beds, Non Smoking (Interior View)

9.0 out of 10
Wonderful
(18 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Down duvet
  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Beach View

Standard Room, 2 Queen Beds, Non Smoking, Beach View | Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Queen Beds, Non Smoking, Beach View

9.0 out of 10
Wonderful
(16 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Down duvet
Pillowtop bed
  • 62 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Non Smoking, Beach View

Premium bedding, down comforters, pillowtop beds, in-room safe

Studio Suite, 1 King Bed, Non Smoking, Beach View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Down duvet
Pillowtop bed
  • 46 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Interior View)

Room, 1 King Bed, Non Smoking (Interior View) | Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Non Smoking (Interior View)

8.6 out of 10
Excellent
(14 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Down duvet
Pillowtop bed
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Beach View

Room, 1 King Bed, Non Smoking, Beach View | Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Non Smoking, Beach View

8.4 out of 10
Very good
(12 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Down duvet
Pillowtop bed
  • 29 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking, Beach View

40-inch flat-screen TV with cable channels, TV

Junior Suite, 1 King Bed, Non Smoking, Beach View

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Down duvet
Pillowtop bed
  • 49 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds, Non Smoking

Studio Suite, 2 Queen Beds, Non Smoking | Living area | 40-inch flat-screen TV with cable channels, TV

Studio Suite, 2 Queen Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Down duvet
Pillowtop bed
  • 41 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Beach View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Non Smoking, Beach View

9.0 out of 10
Wonderful
(10 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Down duvet
Pillowtop bed
  • 36 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds, Non Smoking, Beach View

Junior Suite, 2 Queen Beds, Non Smoking, Beach View | Living area | 40-inch flat-screen TV with cable channels, TV

Junior Suite, 2 Queen Beds, Non Smoking, Beach View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Down duvet
Pillowtop bed
  • 46 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking, Beach View

Room, 1 Queen Bed, Non Smoking, Beach View | Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 Queen Bed, Non Smoking, Beach View

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Down duvet
Pillowtop bed
  • 36 sq m
  • Beach view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Double Bed, Accessible, Non Smoking (Beach View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 Double Bed, Accessible, Non Smoking (Beach View)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout drapes/curtains
Down duvet
Pillowtop bed
  • 36 sq m
  • Beach view
  • Sleeps 2
  • 1 Double Bed

View all photos for Room Standard

Premium bedding, down comforters, pillowtop beds, in-room safe

Room Standard

  • 29 sq m
  • Sleeps 2

View all photos for Double Room Standard

Premium bedding, down comforters, pillowtop beds, in-room safe

Double Room Standard

  • 36 sq m
  • Sleeps 4

View all photos for Room Standard with Sea View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room Standard with Sea View

  • 36 sq m
  • Sea view
  • Sleeps 2

View all photos for Double Room Standard with Sea View

Premium bedding, down comforters, pillowtop beds, in-room safe

Double Room Standard with Sea View

  • 36 sq m
  • Sea view
  • Sleeps 4

View all photos for Suite with Sea View

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite with Sea View

  • 46 sq m
  • Sea view
  • Sleeps 2

View all photos for Room Superior with Sea View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room Superior with Sea View

  • 46 sq m
  • Sea view
  • Sleeps 4

View all photos for Double Suite Junior with Sea View

Premium bedding, down comforters, pillowtop beds, in-room safe

Double Suite Junior with Sea View

  • 62 sq m
  • Sea view
  • Sleeps 4

View all photos for Suite Junior with Sea View

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite Junior with Sea View

  • 62 sq m
  • Sea view
  • Sleeps 2

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About the neighborhood

Map
Blvd. Manuel Avila Camacho 707, Col. Flores Magón, Veracruz, VER, 91900

What's nearby

  • Malecón de Veracruz - 8 min walk - 0.7 km
  • Veracruz Aquarium - 12 min walk - 1.0 km
  • Veracruz Harbour - 18 min walk - 1.6 km
  • Zócalo - 18 min walk - 1.6 km
  • Veracruz Cathedral - 18 min walk - 1.6 km

Getting around

  • Veracruz Central Station - 8 min drive
  • General Heriberto Jara Intl. Airport (VER) - 28 min drive

Restaurants

  • ‪Jarrita De Oro - ‬7 min walk
  • ‪Gůero,Güera - ‬4 min walk
  • ‪María Bonita Cafeteria - ‬3 min walk
  • ‪Palapa de Perea - ‬8 min walk
  • ‪Del Paseo - ‬7 min walk

About this property

DoubleTree by Hilton Hotel Veracruz

Hotel near Malecón de Veracruz
Located close to Veracruz Aquarium and Veracruz Cathedral, DoubleTree by Hilton Hotel Veracruz provides dry cleaning/laundry services, a bar, and a health club. The on-site international cuisine restaurant, Enxebre, offers breakfast, lunch, dinner, and ocean views. In addition to a business center, guests can connect to free in-room WiFi, with speed of 50+ Mbps.
Additional perks include:
  • An outdoor pool and a children's pool, along with sun loungers
  • Free self parking and valet parking
  • Full breakfast (surcharge), an electric car charging station, and tour/ticket assistance
  • An elevator, luggage storage, and a 24-hour front desk
  • Guest reviews say great things about the helpful staff
Room features
All 155 rooms feature comforts such as 24-hour room service and premium bedding, as well as perks like laptop-compatible safes and laptop-friendly workspaces.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding, pillowtop mattresses, and down comforters
  • Bathrooms with rainfall showers and free toiletries
  • 40-inch flat-screen TVs with cable channels
  • Wardrobes/closets, free infant beds, and coffee/tea makers

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:30 AM to noon for a fee: MXN 330 for adults and MXN 199 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Enxebre

Things to do

  • Children's pool
  • Health club
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • Business center
  • Computer station
  • Conference center (484 square feet of space)
  • Coworking space

Outdoors

  • On the boardwalk/promenade
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • 10 steps to reach entrance
  • Accessible shuttle
  • Elevator (45 inch wide door)
  • Front entrance ramp
  • Lever door handles
  • Pool access ramp on site
  • Sign language-capable staff
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (40 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 1993
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Meal delivery service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 600.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately MXN 330.00 for adults and MXN 199.00 for children
  • Late check-out fee: MXN 600.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton Veracruz
Hotel Novo Mar Veracruz
Novo Mar
Novo Mar Veracruz
Doubletree By Hilton Veracruz
DoubleTree by Hilton Hotel Veracruz Hotel
DoubleTree by Hilton Hotel Veracruz Veracruz
DoubleTree by Hilton Hotel Veracruz Hotel Veracruz

Frequently asked questions

Does DoubleTree by Hilton Hotel Veracruz have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is DoubleTree by Hilton Hotel Veracruz pet-friendly?

No, only service animals are welcome at the property.

How much is parking at DoubleTree by Hilton Hotel Veracruz?

Self parking and valet parking are free at this property.

What time is check-in at DoubleTree by Hilton Hotel Veracruz?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at DoubleTree by Hilton Hotel Veracruz?

Check-out is at noon. Late check-out is available for MXN 600.00 (subject to availability).

Where is DoubleTree by Hilton Hotel Veracruz located?

Located in Malecon, this hotel is within a 15-minute walk of Malecón de Veracruz and Veracruz Aquarium. Veracruz Harbour and Veracruz Cathedral are also within 1 mi (2 km). Veracruz Central Station is 28 minutes by foot.

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DoubleTree by Hilton Hotel Veracruz Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 584 out of 1012 reviews
Rating 8 - Good. 245 out of 1012 reviews
Rating 6 - Okay. 94 out of 1012 reviews
Rating 4 - Poor. 43 out of 1012 reviews
Rating 2 - Terrible. 46 out of 1012 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shemo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like a lot the stay in your Hotel, Clean Rooms, Friendly and helpful personnel, thank you for all your accommodations.
Stayed 3 nights in Oct 2025

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place to stay, love it
Stayed 9 nights in Oct 2023

10/10 Excellent

Arjeniz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was super comfortable
Stayed 1 night in Aug 2024

10/10 Excellent

Edilberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Sep 2023

8/10 Good

Nichole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing pool area. We were able to check in early from an overnight flight. Made the day and evening easy to enjoy after a nap!
Stayed 3 nights in Aug 2024

10/10 Excellent

Jose Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good.
Stayed 3 nights in Nov 2024

4/10 Poor

Benoit

Liked: Cleanliness, staff & service, amenities
Very bad quality/price ratio. No mini fridge. Pool closed.
Stayed 2 nights in Jan 2025

8/10 Good

KENIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

GOOD

It was ok, comfortable but some places smelled like humidity.
Stayed 1 night in Sep 2023

10/10 Excellent

Karla Irma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1
Stayed 1 night in Aug 2024

4/10 Poor

Sonia

Disliked: Property conditions & facilities
Very old and not well maintained. Bed linen and towels are the oldest I have seen in a hotel - quite disrespectful . Windows so dirt that a beach view is pointless. Staff is well trained.
Stayed 3 nights in Mar 2024

2/10 Terrible

GUADALUPE

They give me a room that was next to some closet that was making a lot of noise. I asked him to switch my rooms. They say no they also give me towels that were ripped and hot holes in it, which was really disgusting. The bathroom smelled like sewer and this is really disappointing for the money that I paid for, and requesting a refund I left Hotel due to this Horrible experience I will never recommend this to anybody. I hope someone does anything about it. They supposed to be fun times when you go on vacation, but this is horrible experience and a refund for my stay there. Contact me at area code 661-221-1771. My name is Guadalupe thank you for your time and I hope you do something about it.
Stayed 9 nights in Jul 2024

10/10 Excellent

Hannery Del Mar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación muli limpia, personal muy amable, vista hermosa,el desayuno está súper
Stayed 1 night in Oct 2025

8/10 Good

Nohemi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Toda la atención muy buena atentos y amables muy limpio y buen servicio buena ubicación lo único y que fue lo que nos decepcionó fue que nosotros rentamos tres habitaciones y el una de las habitaciones se dejó dinero en la maleta y desapareció se que el error fue no ponerle candado o dejarlo en la caja fuerte pero pues confiando en que estas en un lugar seguro… pero bueno en general todo muy bien solo aseguren bien sus cosas de valor.
Stayed 1 night in Oct 2025

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 2 nights in Oct 2025

2/10 Terrible

Gustavo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Realmente fue decepcionante la llegada al hotel, desde el estacionamiento tan descuidado y sucio, el no especificar la entrada de sus cargadores de auto, pero lo peor definitivamente fue al subir al Lobby. El hotel más descuidado que he visitado, lleno de toallas de huéspedes , jergas mugrosas y con filtraciones de agua por doquier. La atención de la recepcionista buena, pero sin poder ayudarme a cancelar, pues no tiene los estándares de un hotel HILTON, ni mucho menos por el costo de habitación que cobran. La atención de América Ibáñez fue la peor, con el mínimo deseo de ayudar y reconocer lo terrible que está el hotel, y la del gerente General, Manuel Cabrera , al negarle a Expedia el reembolso (pues decidí no hospedarme ahí al ver semejantes condiciones). Una tristeza que exista esto en un hotel de cadena Hilton, la primera vez que me pasa, y en una ciudad tan linda como Veracruz.
Stayed 1 night in Oct 2025

6/10 Okay

ARANZAZU

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
No valía la pena abrir las cortinas, y no solamente porque tiene una mala vista, sino porque los cristales estaban asquerosos, llenos de popó de paloma (hay muchas). Le uuuurge mantenimiento al hotel, el baño olía horrible (no tiene ventilación y aparte tiene mal olor). El personal es muy amable y atento, sin embargo las instalaciones en general le hacen falta mucho cuidado
Stayed 1 night in Oct 2025

8/10 Good

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is an issue. You need somebody from staff with a special key to operates the elevators from parking lot to front desk. If nobody is available you need to get your lugagge all the way thru the stairs. Looks like that the same person is the valet parking and bell boy
Stayed 1 night in Jun 2025

10/10 Excellent

Aime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people that work there really served
Stayed 3 nights in Jul 2025

10/10 Excellent

ALMA LORENA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente para ir a trabajar centrico
Stayed 3 nights in Sep 2025

6/10 Okay

Laura

Liked: Staff & service, amenities
La ubicación es muy buena, puedes recorrer todo el malecón a pie. Buena vista al mar. Algunas áreas tienen detalles de mantenimiento (Antes era el hotel Novomar) La habitación es cómoda, suficientes tomas de corriente e iluminación pero no habían aspirado la alfombra. A la tapicería del lobby le falta limpieza. Porteros y botones muy cordiales. No probé los alimentos. Buena conexión Wifi Opción para una o dos noches máximo está bien.
Stayed 1 night in Sep 2025

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 2 nights in Sep 2025

10/10 Excellent

INGRID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel maravilloso, el desayuno que incluye es fantástico y muy rico, la experiencia en sus instalaciones y los servicios que brindan es muy grata. Sin duda regresaría en mis próximas vacaciones
Stayed 3 nights in Sep 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es bueno con buenas instalaciones y buena ubicación, es personal súper amable, gran lugar para una buena estancia.
Stayed 2 nights in Sep 2025

4/10 Poor

Claudia

No habia frigo
Stayed 1 night in Sep 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had a beautiful view and staff were extremely helpful. Nice clean room
Stayed 3 nights in Aug 2025