"The hotel was overbooked as their reservation system was down, so the non-smoking room requested through Expedia brushed over as a smoking room. The room was unbearable to be in. In a fortunate test of fate, the AC did not work in that room. I went to the office and the mid-day/evening front desk attendant kept putting me off. I checked back several times, each one he gave false timelines for him to go check it and he never did. After more than an hour he left the property so I returned to the...

"I did not get the king room I reserved, 2 queen beds instead. They have not returned the security deposit even though I called and was assured my account would be credited."