"Great customer service, very accommodating"

"We enjoyed our stay at the Sonesta. The staff was amazing and treated us very well. The manager Randy, Romeo and the employees there couldn’t have been more kind and helpful to my family and made our first time to New York City so incredibly special. What a special room and so many great recommendations from the crew over there. Breakfast was great and the location was central to everything. Nice part of town. Would recommend this hotel to anyone. Great for families! Thank you Sonesta staff "

"The hotel is in excellent condition and the staff is wonderful and professional. Great area close to Grand Central. "