Exceptional guest service is the foundation of every 5-star hotel in Kartino. From the instant you arrive, staff attend to your every need, whether answering room service calls 24/7 or providing in-room massage treatments. Additionally, hotels have to offer upscale amenities to be eligible for a 5-star rating. These can include luxury bath products, spas or saunas, swimming pools, gastronomic restaurants and knowledgeable concierge.