In Kotenovo, a hotel is required to offer a specific amount of upscale amenities to be rated 5 stars. These can include on-site gyms, saunas and spas, gourmet restaurants, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their guest-focused standard of service. You'll enjoy things like in-room massages, nightly turn-down services and concierge services. Some may also offer additional touches like a welcome gift.