In Makopse, a hotel must provide a specific level of top-notch amenities to earn a 5-star rating. These can include gourmet restaurants, saunas and spas, on-site gyms, luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their guest-centric standard of service. You can expect things like nightly turn-down services, concierge services and in-room massages. Some may also offer additional touches like welcome gifts.