Faultless guest service is at the heart of every 5-star hotel in Nasonova. From the moment you arrive, staff attend to your every need, whether arranging customized tours or providing a turn-down service. Also, hotels must feature superior amenities to be entitled to a 5-star rating. These can include deluxe baths, an on-site spa, swimming pools, gastronomic restaurants and knowledgeable concierge.