Find all hotels by Extended Stay America in Alabaster, AL

"Walked into our room and rat poop was on the bathroom counter. The towels were folded neatly but I was afraid to use them. No bath soap. I don't think it had been mopped. Beds were so bad my husband couldn't stand up this morning. I will never stay here again."

"Clean other than couple strands of hair in restroom "

"We did NOT stay after find out out here was no handicap parking available and the walk to check-in and to the rooms were way too far for us to handle with luggage. Won't stay there again for this reason. We were told they would refund our full charge; we'll see."

"Rooms were clean and spacious, staff was friendly, and their customer service over the phone prior to the start was excellent."

"Wonderful stay and staff was very nice "

"It was good other than roaches in the room and paying to park"

"Great experience "

"It was a busy weekend and there was only 1 elevator working. Sometimes had to wait 15 minutes to get on. My stay was for 4 days and they only cleaned by room once. We went for breakfast in the restaurant they were out of syrup for 3 days, no pancakes. Not a good experience. The hall ways were not kept clean. "

"Clean room. Excellent staff. Plenty of parking. Enjoyed my stay and will stay there again. "