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"Our stay was great and I owe it almost entirely to the staff at this hotel. Weeks before we even got there their excellent customer service began. It was our 25th anniversary and we were trying to get a restaurant booking. Many emails went back and forth to make this happen. Upon arrival, the man who checked us in remembered that we had still not resolved it, and asked if he could make the booking for us. They told the restaurant that it was our anniversary which resulted in being recognized with music and sparklers. We had just come off a cruise and needed to do laundry. We went to the laundromat close by and they were closed. When we came back to the hotel, they told us to leave the laundry with them and they would figure out a way to have it done. I’m not sure who did it, but later, someone delivered it to our room washed and folded. Daniela and another young lady (Mathilde?) always went above and beyond to be kind and help us with all our needs. The hotel is perfectly situated. We had beautiful views of Mont Blanc. It is within a block of many restaurants. The city center is just a 5 min walk away; train station is less than 10 min. The Flixbus stop was also very close. Aiguille du Midi gondola was less than a 5 min walk. Breakfast was wonderful. Fresh bread and pastries, meats, cheeses, eggs, sausage, cereals, yogurts, juices, espresso drinks, etc. The pool was pretty and my husband loved the steam room. If we go back, we would stay here again!"

"Nice people "

"Great"

"Great location, friendly staff, clean room with nice balcony view. Would definitely stay again!"

"Great spacious rooms, nice staff, and located in a great spot within Zermatt"

"Hotel Bahnhof was probably my favorite stay of our entire trip. The location is absolutely spectacular — just steps from the train station and super easy to find. The whole place had a relaxed, welcoming vibe and felt very safe. It’s thoughtfully set up for travelers, with a well-equipped group kitchen and convenient luggage storage after check-out. These little touches made a big difference. This was also incredible value for money. I couldn’t be more impressed and would recommend it to anyone visiting the area. A fantastic stay all around!"

"Quality and service were outstanding "

"The hotel is located right by the cable car to du Midi and close to the village center. Staff was very friendly and pleasant. It was nice to have spa for relaxation, especially after a day's outing."

"Phenomenal view of the Matterhorn from the balcony on Room #8. Perfect location right in the middle of town, close to restaurants and shops, and nicely located looking over the river. 5-10 minute easy walk from the train station. Delicious breakfast in the morning. Comfortable beds, nice and clean bathroom. Highly recommend! "