"After some initial AC issues with our room, we had no other issues. The staff was accommodating and addressed our concerns directly and took immediate steps towards rectifying them. I was very impressed with the staff and would stay at the promenade again in the future. Nice location as well. Very convenient."

"We stay here every year and it never disappoints. We love the facility, location and the amenities. We had the best bell hop that went above and beyond."