Find all hotels by Red Roof Inn in Big Bend, TX from AED 214

"The staff was helpful! It is apparent that the maintenance/cleanliness is lacking. The cabinets in the bathroom/room where chipped, broken, missing trim - which you could tell was once there. The bathroom was dirty - I cleaned it. I picked up items that were left behind by previous guesses in the room itself. I thought a Wyndam hotel downtown would be nice - well kept. It was not. I will not be returning."

"Had a wonderful stay. The staff was great. It wasn’t too far from the Sun Bowl. We will definitely be staying at this location when we return to El Paso. 💜💜💜"

"Clean and spacious rooms "

"Nice"

"I am writing to formally express my extreme dissatisfaction with my recent stay at the Holiday Inn El Paso West - Sunland Park. My experience was plagued by unacceptable room conditions and a severe lack of professional customer service, both of which fall far below IHG’s advertised standards. 1. Substandard Room Conditions (Bi-Level Room) Upon checking in, we discovered that our room was in a state of neglect. Specific issues included: • Hygiene: The carpets and walls were visibly dirty, and the shower had not been properly sanitized. • Maintenance: The downstairs television would not power on, and the water pressure in the shower was extremely weak with no hot water available. • Safety/Security: The sliding door was stuck and could not be closed or locked properly, which is a significant security concern. • Service Failure: Despite calling to report these issues, no one was sent to assist us, and housekeeping failed to clean our room entirely during our stay. 2. Professional Misconduct & Service Failure The most distressing part of our stay occurred at 1:30 AM on May 4th 2026. After returning from a concert, our key cards failed to unlock the gate to our room. I called the front desk to request assistance, as we were carrying food and were exhausted from walking. The only male staff member at the front deskon duty was incredibly rude and dismissive."

"The rooms are definitely use some updating. The bathtub and shower curtain need to be replaced."

"Really duty the room and the property that’s terrible "

"The room I stayed in had a bright parking lot light shining through the window and it was daylight all night long. Should have blackout curtains"

"My stay was one night, with a small, kenneled dog. Everything seemed clean and the location was great for navigating El Paso events."