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"Amazing stay in a feature room in the castle. Staff friendly, helpful and respectful. Great breakfast. Would highly recommend."

"Room was spacious and comfortable and the room was spotless and a comfortable temperature when we entered it. Staff were friendly and warm and the room had everything that we required."

"Early check in was great. Room is quite dated and needs some maintenance but the bed was very comfy. We would stay again if in the area."

"We arrived late afternoon and were greeted by a very friendly receptionist, out room was clean, tidy & comfortable, the bathroom was of an adequate size although the shower/bath tap was lacking in pressure. Breakfast was good with choices of cereals, teas/coffees, yoghurt, bread for toast was fresh as were the croissants. The hot breakfast bap with egg, bacon & sausage was very good. During our stay the 5 members of staff (Lisa, Helen, Dianne, Gemma & Dorothy) we came into contact with couldn't have been any more friendly and helpful. You have to pay for car parking (£5.00 per 24 hrs). The only downside, if any, it is on the edge of a small retail park and apart from a Costa & Greggs there is nowhere within walking distance to eat."

"Breakfast and dinner offers are very good. Staff are always helpful and friendly. Basic room which suited my needs and importantly was clean."

"Short break for a birthday. From the moment we arrived we were well looked after. Our room overlooking the river was very nice, somewhere to hang the towels etc in the bathroom would have been a good thing. The spa was good and clean throughout. The food in the evening in Josef's Restaurant was very good and plentiful and there was a good choice for breakfast in the morning too. Overall the staff were very good and we would have no hesitation in recommending this hotel for a stay in Durham. Looking forward to returning."

"Toilet wouldn't flush so called reception and the receptionist allocated another room for me.Thank you"

"Room only"

"Another great value stay,and very importantly our dog comes too"