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"One of the nicest hotels I've stayed at. Staff are fantastic - so helpful and friendly. I had a problem with my shower flooding. Maintenance tried to fix it but couldn't so I was immediately given a new room. I was even offered a staff member to help me move. There is a gym, a pool and a snooker room. Bar is well staffed with a good range of beverages. Prices are not unreasonable for a hotel and service is very good. Bar food is also available. Restaurant food is good and wait staff helpful. Prices are reasonable for a hotel of this size. Breakfast is buffet style. Food kept hot and refreshed regularly. Plenty of options, full English or continental or a mix of both (I like to have a bit of both) so something for everyone. I was staying for a car show at the NEC and the hotel is conveniently located for this venue. I needed cabs to get me there and back the cost was around £10 each way. However it is walkable via a back route it takes around 10 to 15 minutes depending on your pace. I have stayed at this hotel before and will happily stay at the Arden again."

"We were very disappointed with our stay. When we arrived, it was immediately obvious that the room had not been cleaned properly. The carpet was visibly dirty, the bathroom was covered in dust, and the overall condition of the room felt tired and neglected. The inside of the hotel looked very dated, like an old Travelodge that had not been properly maintained in years. The bedding was also in poor condition, with a hole in it, which is not what you expect when paying for a room. We had booked the room for four people, but when we arrived late in the evening after a long day out, the extra bed had not even been made up for us. It was a sofa bed, and we were left to sort it out and make it ourselves, which was very frustrating at that time of night. The bathroom was especially unpleasant. There was a brown substance caked onto the inside of the bath which looked like it could and should have been cleaned off. Instead, it had been left there alongside a soaking wet towel. This made the whole bathroom feel unhygienic and as though it had been ignored by housekeeping. There were also signs of poor upkeep throughout the property. There was glass all over the car park, which did not feel safe, and inside the room there was a picture on the wall that appeared to have been placed there simply to cover something up, which added to the shabby feel of the place. The staff were not welcoming on arrival and seemed uninterested, almost as though our arrival was an inconvenience. We were"

"Lovely hotel and facilities, nice clean rooms, different options for eating. Set in beautiful grounds. "

"The staff were very friendly and helpful.Room was clean. Bar was good. Breakfast was good, plenty of choice. "

"Very comfortable room and good restaurant. Great location near the city Centre."

"Premises were clean, staff was nice and helpful. Hostel is 15-20min walking distance from city center and in an area with lots of restaurants and bars. "

"Small but perfectly formed They even gave me a mini fridge "

"Lovely hotel but the floor in the swimming pool changing room is very slippery. I fell over and hurt my arm and hip. Staff very helpful, but floor an accident waiting to happen. "

"Good for business travel "