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"Nice room was quiet, comfortable and clean. The air conditioning did turn itself off which meant room got hot through the night and was not great when woke up feeling too hot. The lofts are also not great and often long wait to get one and bring in top floor had no choice much to use "

"Superb hotel...cosy and well-run. Excellent spa facilities with an indoor, heated swimming pool, sauna, jacuzzi and steam room - kids are allowed. Good food but could have done with a wider menu choice for prepaid half-board customers (only 3 mains to choose from whereas a-la-carte had much more choice). Helpings were also just a little on the smaller side. Plus noise levels can get quite high at dinner times from 'loud' guests (with little noise control by the staff). Excellent customer service otherwise - they even came and knocked on my door when i didn't initially answer my wake-up call! Lovely scenery outside plus a popular golf course. Recommended if you are visiting the area."

"Clean room with a high bath in the shower, which looked like a previous re-fit of old hotel's bathrooms. Some space around the double comfort bed & usual Malmaison dark themes and quirky touches. Some reception staff were rude and remote, as their area is near the shopping centre entrance and the coffee shop next door, & not near the rooms. We were able to park with a voucher discount in a space below the hotel, which needed to be booked in advance. Breakfast was chargeable and for £19 a continental brekkie although £23 for hot food which was the non-advance price."

"Extremely friendly, felt like I lived there, food was amazing as well, definitely staying there again"

"Clean room, helpful staff, lots of sustainable ideas, great location for the University and leisure centre. "

"The fire alarm went off at 8am for several minutes and interrupted my stay. I was in bed at the time and had to get dressed quickly and throw all my belongings in my bag and leave. Not Great for the amount paid when In need of rest. "

"The staff was lovely and the cleaning is also good . The property need to put the water bottle in room . Otherwise everything is very good."

"Clean room and friendly staff"

"Visited for a work trip at the NEC. Convenient walking distance to the NEC and resorts world. Restaurants, breakfast and gym and spa were lovely and clean and the rooms were nice too. Nothing bad to say really! Would stay again!"