"Restaurant was closed but we were assured a full menu would be served in the renovated bar. Only fish and chips, hamburgers, curry, no beer (only Peroni!!) and the bar was empty and soulless. Not how we imagined our celebration with friends would be We complained but the General Manager was only contactable by email. He still has not replied. The hotel is not nearly as grand and welcoming as advertised. There are better places to stay in Canterbury."

"The staff and the food were excellent and without fault. The rooms are similar to other Best Western hotels I've stayed in, in so much as they are a little dated, however the venue was quiet and I had a good nights sleep."