Search Resorts in Boerne

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"Location was very nice and well maintained nice amenities. Pool and hot tubes with lazy river were great.Only real issue was staffing at front desk needed better customer service skills . The gentleman on the front desk needs an attitude adjustment or a career change .He choose to work customer service and is not great at it . Pro tip if you need to extend your stay and you booked through a third party travel site contact or use the app you booked through to rebook a room. Hyatt vacation club will charge three times the cost you booked you room and not blink an eye at it and lie the they all booked up. Yet the rooms are available on the travel site for the same date you looking at and a third of the cost. when I confronted the gentleman at the desk, Diego and inquired about this later after her rebooking with Hyat. Diego “it is what it is. “slapped my receipt on the counter and turned and walked away from me. Not what I was expecting from Hyat vacation club Customer;service very unprofessional think twice before staying at that site !"

"We had to have breakfast very early and the staff was gracious enough to provide bread and cereal for us."

"No water pressure. Lots.of smells. Not like it was 3 years ago."

"Very convenient location, especially for a through traveler. Any kind of retail you might need is within a mile. Easy access to the freeway as well. Great value."

"I left the property after staying only a few hours. I arrived late due to an accident and the staff was nonchalant and we couldn’t understand anything she said. The property was dated with mildew smell when we entered the room. Sink was stopped up, shower was broken and carpet has an awful odor. No micro refrigerator. We left knowing that we had paid for an additional two days and didn’t care that we would lose the money. We were there to vacation and wanted a NICE place to stay and that definitely was not it. Manager stated that because I booked through third party and had paid for what I thought was incidental that I wouldn’t get my money back and it wasn’t her problem."

"my girlfriend stayed here by herself. it’s not the most quiet, or clean. if you’re worried about cleanliness just don’t look too close at everything you’ll be fine. watch out for being locked into your room, not getting deposit back in a reasonable time, and inconsistent staff. you’re on their time, not your own. so if you are a long way from home and cannot come back in person if any of this happens to you, i would not recommend staying here. don’t try to check in before 4pm, don’t try to check out before 9am. the front desk experience mid day is mundane, but there way always something if you need assistance too early or late in the day."

"We had to call front desk because we did not have hot water. "

"Hotel room was clean. Hotel definitely needs some upgrades to it but for the price it was not bad at all."