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"Staff are wonderful. The hotel is 5 minutes walk into town. The room was extremely hot, window only opened slightly, no A/C The bar could do with more ambience, felt a bit like an airport lounge. Maybe dim the lights, a few plants and put candles on tables. Really annoying having to pay for parking £28 for two nights, however that seems to be most English hotels in towns. Overall I would go back."

"Its central for both the train station but also for the city centre shops. The staff are friendly and the check in is also plain and simple. The food in the restaurant is lovely definately a good choice if your in liverpool i will definately be back "

"Friendly and helpful staff who were warm and welcoming, excellent location, close to bus station, tourist attractions and restaurants, but incredibly quiet room. Spacious family room with excellent amenities. Couldn't fault this experience."

"Great central hotel. "

"Lovely staff, clean well decorated room, fab swimming pool 😍kids loved it, would definitely return x"

"Such a amazing hotel clean tidy highly recommend "

"Comfy bed. Pleasant and helpful staff. Gutted didn’t get to go in thermal suite as it was fully booked but other than that the stay was lovely. Had some birthday chocolates with a message from the team as it was a stay for my birthday so that was a nice touch. 10 mins in taxi or 25-30 min walk to central Liverpool. Would definitely stay again. "

"Just perfect from welcome to good bye and everything in between "

"Our favourite hotel when staying in Chester for all the reasons we’ve highlighted. Lovely staff, very welcoming, friendly, professional and helpful - nothing is too much trouble! We will see you again soon - thank you all!"