"Terrible experience — the standard of the sofa bed mattress was completely unacceptable. The springs could clearly be felt through the mattress and it did not adequately support the weight of a 7-year-old child. In addition, the air conditioning unit made continuous noise throughout the night, even when switched off. As a result, none of us were able to get any sleep.
Shortly after check-in, we tried to raise our concerns about the sofa bed with reception in person, only to find that no one was available. After returning later that evening, we spoke with the night receptionist, but unfortunately they were unable to offer an alternative room or any practical solution.
To make matters worse, when we checked out, no resolution, apology, or compensation was offered for what was a very poor and disappointing experience.
Overall, this stay fell well below an acceptable standard."
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