2/10 سيّئ للغاية
Kim Hung
مسافر برفقة العائلة
26 فبراير 2026
Dear Expedia,
Sorry to say that it was so bad in Expedia's stays experience since I started booking stays via Expedia. I'm considering other ways to book our future holiday stay right now actually.
1. Cirque Apartments did not send any entry registration messages to us for process, even though we sent messages to ask them to do so. There was no respond, until we found the phone number somewhere to call them and told them, "we are almost there". We couldn't imagine how terrible situation was if we were not able to check in.....
2. Cirque Apartments arranged a 3rd floor room for us, both of whom are elderly. As it is a walk-up apartment with only self-contained services, all we can do were to carried 2 heavy baggages to crawled 3 flights of stairs laboriously. Can you imagine the worse situation?
3. We found that there was no telephone supports after 6:00pm and was no responses, no monitoring to our messages....Can you imagine what worse situation if we do face any emergency matter?
4. Regarding the deposit issues, they didn't tell us the amount to be charged, though it is minor issues. After check out, they sent us an email to notice us that they need up to 10 business days to refund the deposit. It is totally unacceptable.
Please help us to follow the complaints. We believe Expedia will handle it properly and seriously, in order not to affect your reputation. We are looking forwards to hearing your feedback. Thanks!
Kind regards,
Ken
Kim Hung
أقام 6 ليالٍ في شهر فبراير عام 2026