Find Family Hotels in Burtle

"Terrible all around but the food achieved a new level - abysmal. If you’re thinking of booking, don’t!"

"I’d like to start off by saying the staff here, especially the manager and receptionist are exceptional, I cannot fault them in anyway, they went above and beyond to look after me, they get five stars. The down side is the hotel is very dated, it doesn’t look like the pictures, the gym is tired, the rooms and bathrooms especially and I didn’t have a good experience with the food. The manager sorted that though. My original room also was very damp smelling, but that was also resolved and I was able to move rooms. Unfortunately for me this wasn’t the relaxing spa evening I envisioned as a stopping point to my destination. I wouldn’t recommend and I won’t stay again. Best Western need to invest in this property, it isn’t the staffs fault, you have a very good team here and is a credit to your business, but you need to put money into the property and bring it up to date."

"I really enjoyed my stay i had never been Weston Super Mare before but it was goid"

"I was not aware an airport shuttle was available at this hotel. Despite my room being nicely oresented and clean my stay was poor because, having an early flight the next morning I needed to sleep but as the sound proofing was non existent the guests simply walking in the room above me prevented me from sleeping...the noise was unbearable, I did not sleep at all and the bed was so hard I was forced to wrap the thin duvet around me for some comfort. There was no temperature control to the room either and I felt cold. All in all I wished I had not bothered to book my stay. I could not voice my concerns on the day because Reception is closed at 9pm"

"Rooms nice and big and staff were really friendly and welcoming "

"Lovely spacious room Friendly staff"

"Easy and pleasant check in. Hotel very clean and welcoming. Room also clean and comfortable. Staff all very helpful, friendly and polite. Would have liked a bit more gluten free choice. However overall would stay there again. "

"The staff were excellent from check in to check out, very friendly and helpful. The room was comfortable and well maintained, a very comfortable stay."

"The room was comfortable. However, it did not look as though the carpets had been vacuumed in a long time and the bath looked dirty. "