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"Overall my experience felt more in line with a four-star property rather than a five-star hotel. The breakfast was particularly disappointing. The quality and organisation did not meet expectations, and the atmosphere was far from relaxing. On one occasion, I was seated next to the coffee machine, which produced a constant and rather intrusive noise, making it difficult to enjoy the meal. In addition, children were not always adequately supervised, and some approached the buffet as though it were a school canteen, which further detracted from the overall experience. While the staff were generally kind and courteous, the level of professionalism was inconsistent. The more experienced members of staff provided a noticeably better service, whereas some of the younger employees seemed insufficiently trained and lacked awareness of the standards expected in a hotel of this category."

"Very good place"

"Run down property. Not as described on listing: missing tv and no connecting rooms. Old and poorly maintained. Allergies probably caused from mould. Small confined space for a family of 5. No kettle, no wifi, no tea/coffee, no chair, no table, broken hairdryer and lots of mosquitoes. Only 5 beds in a room that feels claustrophobic. Reception is useless."

"Beautiful hotel. Staff were very professional yet friendly, nothing was too much trouble. Room was very spacious and clean. Great location on the Main Street just a few minutes walk from both the Water bus station and the beach (in opposite directions). Plenty of bars and restaurants nearby if you don’t want to eat at the hotel. "

"Great Staff, excellent location, beautiful hotel, friendly, and helpful staff, extensive breakfast. The room did not have the view we wanted, but it was still quite good. Highly recommended."

"Staffs were friendly. We had to leave early in the morning so requested breakfast to go which was fulfilled smoothly. Thank you for pleasant stay"

"The rooms were clean, but spare with no charm or ambiance. Breakfast was not included although it could be had for a fee. The staff was adequate but not particularly pleasant or helpful. "

"I liked being greeted by staff like I was an old friend. They sat us comfortably in a cozy lobby area with drinks and warmth. To be honest until we got here I was not liking Italy at all. This hotel and staff was/is all the good stories I have heard about Italy. I liked it so much I changed our trip and extended our stay here in Venice another day. Thank you for letting us see the original side of Italy."

"Best beds. Noisy room, can add double slash windows to avoid "