"Overall Impression: A beautiful stay marked by exceptional dining
experiences and a few service inconsistencies.
Dining Excellence: Helios was the consistent star of our trip for
breakfast (the chia seed pudding is a must-try) and dinner. A special
shout-out to Chef Sabine and Manuel for making our anniversary dinner
magical with personalized decorations.
Entertainment: Chic Cabaret is a world-class experience. Sonia
provided excellent service through a spectacular 7-course meal. The
anniversary shout-out from the MC was a fantastic touch. Lunch buffet
at La Hacienda and La Laguna were great.
Leisure & Relaxation: The Zentropia Spa facilities (sauna/hot tub)
were top-notch. We also thoroughly enjoyed the infinity pool and the
Palladium Travel Club Bali beds for a more exclusive beach vibe.
Standout Staff: Ricardo (Tentazione), Renner (Poseidon), Manuel (La
Paisana), Ruben (Capricho) provided great service.
Ramon (Butler): Efficiently handled our off-site logistics.
Gustavo and Alexis(Butler): Onsite reservations/transport/services par
excellence
Room & Property Observations
The Room: Generally good, though the AC runs quite cold. We initially
noticed some cobwebs, but maintenance cleared them immediately.
Shower Tip: We noticed water seeping onto the floor during showers;
switching to the rainshower head seemed to resolve the pressure/splash
issue."