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"Excellent room and service. I always stay at this hotel in Kuala Lumpur. "

"Great staff all were helpful Breakfast was fresh and lots of variety. "

"Nice area and the room was excellent"

"Very clean rooms. Service was excellent. The cookies given upon check-in was very delicious. Something I hope other hotel chains follow."

"the breakfast is ok . Should have more variety "

"I have traveled extensively throughout the world for work and leisure for over 20 years. Each year I stay at over 40-50 different hotels. This Mandarin Oriental hotel is the best hotel in the world that I have ever stayed at. The hotel is pristine, the rooms are impeccable and the hospitality of the staff is exemplary. The most exceptional staff members are Aaron and Kiran, two of the concierges, Waty who works at the breakfast, Hafiz at the front desk, a Ram, the most professional and congenial tour guide that I have ever had in the world. Also noteworthy staff members who exhibit courtesy, friendliness and great helpfulness at all times are, Beyzid and Labin in housekeeping, Audrey Tan in administration, Shiori who welcomed us with flowers and a smile, Subra and Hayee, and Ahmad concierges, Sharom, the Chief Concierge, Adzuan, the Assistant Chief Concierge, Natasha, Mohammad, and Sarah at the front desk, Hisham (a truly exceptional doorman), Ashlam and Kumar, also superb doormen, JJ and Furhan at breakfast, and Shabril the trainer in the gym."

"We stayed at the KL Shanghai La for 5 nights in December 2025. From the first moment arriving until we left we cannot express how wonderful the experience was. The staff are exceptional, they can not do enough for you. The room was spacious and well appointed. It was beautifully clean and the day service was first class. We ate at the Lemon Garden on the weekend. The seafood buffet was one of the highlights of our Asian tour "

"Very convenient to everything "

"Excellent location, Excellent staff, comfortable room, great hot water pressure, great toweks, comfortable bed and pillows, a lot of outlets and usb ports, quiet, great a/c. Only room for improvement is breakfast. Everything that should be hot is cold, not many choices for westerners. "