"The total has good amenities and a good gym. The food was ok. The hotel was let down by poor and inconsistent service. We were told that tables in the restaurant could not be booked in advance as that evening England were playing. This was confirmed by the person on reception, only to find that nearly all the tables has indeed been reserved when we went down to the restaurant with some of them standing empty for hours until the football started. We then had to wait about half an hour for food...

"Callum was absolutely fantastic in making up for the deficiencies of the bar staff, who were slow, and nonchalant. He went the extra mile and restored my faith in good customer service. Pool, gym and facilities are great, as was the room and plenty of parking."