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"Pool side seating is comfortable with pool bar, good ocean view and cruise terminal rooms"

"Better entertainment would be nice. "

"Spotless and perfect location "

"Clean room and great staff"

"My room had ants all over the bathroom sink and in my bed and while I understood this was a cheaper place I won’t be going back there again. "

"Staff: Most staff were rude, inexperienced, not trained in customer service or just completely incompetent. Cleanliness: Sheets were disgusting, ghost ants all over the bathroom and the smell of mold was terrible. Had to change rooms to find one that I could actually breath in. Food: gross! Communication on property: non-existent or conflicting. This is more of a budget hotel than a resort. "

"They don’t offer a refrigerator for your room, they make you rent one, no water was offered, you had to buy it at the front desk. When asked to have a water while waiting in line at the front desk they said they didn’t have any water available but water was sitting right behind the desk. After receiving the refrigerator we had to rent, the staff plugged in the refrigerator and it started an electrical fire in our room. We asked to be moved to a different room and they didn’t want to accommodate the request for some reason but did only after demanding we be moved. Nonetheless, we ended up booking a different hotel. Sadly I’ve never stayed at a resort this poor before. There are. Better places to stay for the same money. Don’t book this resort. "

"We had a pool and ocean view from our patio on the second floor. View was beautiful room was clean, we had everything we needed and more! The staff is very friendly and accommodating Overall resort was great we would definitely go back!"

"The Royal level manager, Itzel, went out of her way to make our stay comfortable and enjoyable. While the food at the resort is not 5-star (compared to other resorts we've been to), there was always something we enjoyed eating. "