"The concept and design of the boat were great. However the elevator service was highly problematic. During our 3 night stay one of the two elevators was out of order the entire time. On one day, for several hours, the other elevator was out of order. During that several hour period guests had to walk up or down 3 or 4 flights of stairs. Surprisingly at reception, as people were checking out with suitcases, no offer was made to carry down luggage for guests. The food at breakfast was not warm enough. The lids to pots were heavy and there was no place to rest the lids while scooping out food. Food quality was fair."