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"The hotel is great. Right in T5. The reception staff are 5 star and the restaurant staff are great too. No plug sockets beside the beds is a huge no from me so won’t stay again but gave 5 stars as it’s so comfortable and offers great service "

"The staff was very attentive to our needs. It was a wonderful touch to be greeted by the manager each day. "

"Service and ambieence"

"Room small but clean"

"Room was excellent, front desk staff very efficient and polite. "

"We are very happy with the service we received from this hotel and the staff. Georgina at the reception was very helpful in particular. Our room was lovely and comfortable with good facilities. We would recommend this hotel to anyone looking for a memorable stay in London, as the hotel is located in a very central area of Kensington with easy access to transport facilities."

"The room was really clean, we had trouble with the heating which was sorted. Breakfast there was plenty of choice and more then one station to get the breakfast items from so you didn't que for long. "

"The staff here are amazing, so friendly and helpful we’ve stayed here before and weren’t disappointed with most aspects of our stay. Our only disappointment was the ‘bathroom’ in our room. It was too small and therefore very uncomfortable. Previously, we have always had a really nice, comfortable bathroom in our room so this was a big disappointment. Other than that, everything else was very good."