Search Cottages in Dempster Station

"The room appeared to be clean but we found ants shortly after we got settled. Reported it to the front desk and request the room be treated immediately, 45 minutes later after a second trip to the front desk we got a response. They sprayed and made no other effort to correct the situation. Told Is the would re clean in 2 to 4 hours after the spray had a chance to work. Luckily we had a concert so being out of the room wasn’t an issue. When we returned all seems better. When we got up in the morning we found more ants which I took to the front desk. All we got was an I’m Sorry. I requested the room be thoroughly clean and we headed out for the day. When we returned 6 hours later the room had still not been cleaned. I would not recommend this hotel to anyone. Staff was not helpful and no consideration given to extreme inconveniences that the situation caused. Poor customer service and very bad experience. They offered to change our rooms but had nothing comparable to what we paid for nor did they offer any compensation for the trouble and stress. Worst experience I have ever had. Would have found a different hotel but the room was prepaid and no way to get refund."

"Lovely staff, large rooms with everything needed for a long stay, and lots of amenities nearby. "

"Friendly staff"

"Helpful staff clean and quiet room. The hotel was very busy, but our room was still quiet. Amenities were good and location was key."

"There was some issue with security overnight at 2 am. When I asked the staff the next day, they refused about this completely . This was very scary at the moment "

"Room was as expected. Clean and ready for my stay. I didn’t get the service I got prior from the staff but I did get accommodation and kind staff as expected. Front entrance to lobby needs some attention. There was a beer can on the ground and a few cigarette butts on the concrete to the doors. Door glass to the lobby was kind of dirty this time I noticed. Other than that I felt safe and comfortable at this hotel again and will plan my stay there in the near future. Also I hope they finish the construction that is going on in that area. Makes it really congested."

"2 bedroom handicapped accessible suite was reserved. The bathroom was located inside the master bedroom, which allowed no privacy and was very inconvenient. The wheelchair could not fit beside the bed leaving the lobby bathroom as the only option. Grateful it was only 1 night since a shower waa not possible. Complimentary breakfast was delicious."

"Did not like that room frigerator made vibration all thru the evening"

"Clean room and nice hot breakfast "