Hotels near Des Plaines Cumberland Station

"clean room, great food and staff was nice"

"amenities were great and the Staff was welcoming. "

"HORRIBLE!!! Once we first got into our room we noticed that it was cold, we tried to turn on the heater (it didn’t work). We went downstairs right away and was told that maintenance was alerted and were trying to fix it but didn’t know how long it will take. We were given an option of either getting a discount at checkout for the inconvenience or get full refund at the moment but we would have to find another hotel that night. We decided to do the discount, but we at least asked for extra blankets mind you it was late at night already. We never got our blankets that night so we were in the cold the whole night, we had to basically layer up with the clothes we brought. We had to basically ask for blankets again the next morning. We stayed for 2 nights and the whole time there maintenance was never still able to fix the problem. At check out we asked for our discount BUT the general manager said that they can’t do that because we have a third party reservation, so only offered to waive the parking fee. I will never go back here again so much inconvenience and it wasn’t even our fault and nothing to help with some sort of refund. "

"Great"

"Great customer service Only thing waS not ok with with is paying for parking if you are a guest "

"I was there for 4 days and they never went to clean the room "

"Very nice comfortable stay "

"Property was neat, clean. Staff was helpful and understanding."

"No pool, never use the WI Fi, They do Not enforced that None Smoking Policy, Smoke stinking Hallways and rooms and not regular smoking. Room Mattress old and not very comfortable "