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"Poor customer service- my partner was dismissed and turned away. His phone was taken from him for ID processing and he was mistreated. We are deeply disappointed in the service- and to be offered no compensation apart from an “upgrade next time we stay” dissappointing. We will not be staying again and reccommend somewhere else for better customer service. "

"Check-in around midnight was very easy, which was convenient. The staff were friendly and helpful throughout my stay. The room, however, felt a bit too dim—I’d suggest adding another lamp to improve the lighting. The design also seemed quite dated. On the positive side, the location was good staffs was helpful. "

"Got ask why we were staying. It was my Daughter's birthday weekend. They sent a complimentary gift for my daughter allowing double items for my son aswell. Amazing service"

"The entire staff is it extremely accommodating and polite and efficient. Special shout out to the folks that have all the baggage has that was done so nicely. I would recommend this hotel in central business district to anyone visit ting Auckland as it is convenient too many things and almost everywhere by Uber Inexpensively."

"Good location, friendly helpful staff, clean and tidy"

"What a shame everything was excellent until we returned to the hotel at 10:30pm in a taxi and couldn’t get a response from the intercom to get into the drop off area and to enter the hotel. I had to phone the hotel and get them to pick up and raise the gate. This part was not 5 star. Only blemish on what was a very good overnight stay. "

"Room was clean, marvelous breakfast buffet, terrific location. Close to everything."

"The room, staff and parking was exceptional. The lunch time meal deal was brilliant but the menu at night doesn’t compare with dining options in the CBD which is only a short walk away. Location was magnificent close to Woolworths and petrol. Definitely returning."

"Staff are unhelpful and not friendly at all. Difficult to get up to the bunk bed. Steps slippery. Wifi non reliable"

"old run down place cheap for the trade off. "

"Excellent place. So many options."

"Staff help and quiet and clean room outstanding!"

"Perfect for the first night "

"Nice and clean room. Close to early morning check in at international airport. "

"FOUND COCKROACH IN CUTLERY DRAW"

"Breakfast was adequate"

"Our rooms were very nice, modern and clean. We had booked a room with 3 bedrooms. It’s was spacious, each bedroom had its own bathroom and one bedroom was in its own mini suite with separate entrance. The beds were comfortable and the location is right downtown within easy walk to everything including restaurants, shopping, Sky Tower, University etc. "

"We loved our stay here! Beautiful view of the city. Clean room. "

"We ended up with a top room with a view of the whole harbor! Also an amazing breakfast buffet with menu items was included. The staff was helpful and the hotel spotless. The location is central and we were able to walk to the places we wanted to visit."

"Lovely people and the restaurant is amazing!"